If you billed that to the payer, this chart would pass an audit. You decide to exclude women who have had bilateral mastectomies or are terminally ill. This requires the chart with the original trauma flow sheet and the audit tool. 0000000016 00000 n
Step 3: Identify the patient population. After considerable discussion, the group decides to measure whether a mammogram was completed or recommended within the last 24 months. Health (5 days ago) WebFor those more comfortable with paper-based systems, a preprinted form that lists the specific items to check in each chart serves well as an audit tool. Step 6: Select Audit Tools. Calculating a statistically valid sample size for a chart review follows steps adapted from statistical techniques used for descriptive studies. Your work is meaningful and more in demand than ever. The best practices for a successful on-site survey. ! If the number required is too large to be completed, we can recalculate with a lower confidence level or wider interval; this will produce a smaller sample size. Start preparing for accreditation now with 24/7 access to ACHCU, our educational division that offers an extensive collection of educational resources, including workshops, webinars, workbooks, and more. 994 0 obj
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At ACHC, were here to empower you to meet your accreditation goalsand build a lasting partnership along the way. ! Allow us to ease the accreditation process. %PDF-1.6
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Inconsistencies here can produce data that can't be interpreted. This audit tool is based on CMS's national aggregated analysis of hospice standard survey deficiencies identified during a recertification survey. Once you've developed the forms, if someone other than you will be doing the actual chart reviews, go over a few examples together to be sure the reviewer understands the criteria exactly as you intend. It is essential to define precisely what you want to measure and the criteria by which you will measure it. Patient History Summary Form (Updated for CY2013) Auditor s Name/Title: Date: Admission 1. __ ~[
For better results, a common rule of thumb is to try for 10 percent of the eligible charts. Chart auditing is an iterative process don't be discouraged if you change directions several times before settling on a topic. HM s `cjSr@FLU,0/<3q.$S_YK4'y
~`JK-M~+iO@bgLPW5d3U0LSVkPYNlhzip2G:GtD%Ne[. Example: Your practice wants to measure how well it's doing on meeting recommendations for preventive care. % Thank you Team! Get Accredited. Since 1986, our goal has been simple: to help you demonstrate the highest standards of performance and patient care through our educational, collaborative approach to accreditation. Organizational chart is up to date : HSP1-8A/ HSP1-8A.01 . ACADIA HEALTHCARE COMPANY, INC. (ACHC) Add to my list. COMPLIANCE PROGRAM DOCUMENTS Job Descriptions Vice President Positions Director Positions Senior Auditor Positions Compliance Auditor Positions Internal Auditor Positions To determine which records to review, you need to define the population you want to assess. endstream
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<. Specify the width of the confidence interval you wish to use. This audit shows a comprehensive history, detailed exam and low medical decision-making: E&M level 99203 or intermediate Eye visit code 92002. We have been going through this process since 1993! S\)[hr$gO|mDErE{*9Ce-9T%*DMXLP 'm'C
Ko%5j[{qqkl+G,0\wJnxiI#Y'N=xLSK}q/'b$8W*,=M^7uGLI Accreditation Process Starts Here. One form is completed 2023 ACCREDITATION COMMISSION FOR HEALTH CARE, INC. ALL RIGHTS RESERVED. If possible, choose an area that interests you. Revised: 03/21/2022 | achc.org | Page 2 of 2 [802] Personnel Files Survey Checklist - Home Health ACHC Standard Item Required HH4-2I.01 Evidence of access to personnel policies (N/A for contract staff) HH4-2J.01 Most recent annual performance evaluation HH4-2K Evidence of full COVID-19 vaccination or documentation . Here are five tips for optimizing the results of your next chart audit and education follow up. 1066 0 obj
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The chart audit tool was pilot-tested in two from July to December 2004. A chart audit is one of numerous data sources available for quality improvement efforts. A Better Healthcare Example: Your breast cancer screening audit results show that 57 percent of your sample received mammograms (see the results table below). Double check all the fillable fields to ensure complete accuracy. 0
Home Health Medical Record Audit Form Author: Palmetto POE Subject: Home Health Medical Record Audit Form Keywords: Home Health, Medical Record Audit, Form Created Date: 1/7/2019 11:55:21 AM . Ox}wz]Y7m/yf~Nw}~_0_Qj|ej>\7Vrnhl~1''/s*pu1vn/xz>u=oT_2))e$M;-p|y81>B&ys/F(m3HH.~no,h?-V7l|z
~bOs|YB=vslei1[PL b\Ekr~y>}di\OoJo}u{"x7|lMPh_K_M2O For an informal, or quick and dirty, audit designed to give you a sense of whether a more sophisticated audit is warranted, you may find it useful to sample a minimum of 20 charts. Let ACHC lead the way. %%EOF
However, the Healthcare Effectiveness Data and Information Set (HEDIS) measures, which most health plans use for National Committee for Quality Assurance (NCQA) accreditation purposes, require at least one mammogram completed within the past 24 months. Be sure to coordinate the specifics (date, time and number of charts to be pulled) with the medical records staff. Since the insurance carriers in the area are focusing heavily on women's health, the group decides to focus its chart review on screening for breast cancer (mammography). Report . ACHC US00404A1097. Adjusted EBITDA totaled $156.1 million, which included $17.9 million of income from the Provider Relief Fund ("PRF") established under the Coronavirus Aid, Relief, and Economic Security ("CARES") Act. Audit Tools. of this project is to create a chart audit tool that will allow the quality assurance team extract data from patient charts that will allow for identification of charting deficiencies and help the agency achieve compliance with the Joint Commission. An efficient audit tool is important when auditing the medical record. 976 0 obj
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Check out our blog to discover whats top of mind. This is arbitrary, however, and other levels of confidence can be used. We accredit healthcare organizations like yours that are committed to meeting and exceeding standards of care. However, CMS recognizes that not all acute and continuing care providers have the same acuity or capacity and therfore, depending upon the setting, not all information will be applicable on every survey (e.g. A chart compliance program is an essential ethical and legal component of a successful practice. Hospice Care services provide care for terminally ill patients in their place of residence. These QUOTS for infection prevention and control are the result of a partnership between CDC and Association for Professionals in Infection Control and Epidemiology, Inc (APIC) Chart audits are often used as part of a quality improvement initiative. 1710 0 obj
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c!1!j,^naJ 3 0 obj If the audit determines that the vaccine is not being offered or given as recommended, then there is room for improvement. Well make it easy. Palpation of pulses? F31Xh8S3fcp 20`@cF~A cb$F^u2e,kpe5{aF,Ma94i 0000002485 00000 n
Registered Nurse (RN) Surveyors with home health field experience. Because you'll be looking for evidence of a mammogram in the past 24 months, the lower age limit for the sample will be 42. %PDF-1.6
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The standards are relevant and easy to understand and apply to our business, and the surveyor we had was phenomenal. Z7TP00"O(aB*X!!4)f`#!XaY#jG_X!Ow =#xA#D#(sH ,#% 7bLDPa{`"`cSX. Create a Health Information Management (HIM) Clinical Documentation Auditing Policy that outlines expectations for all involved parties by clearly defining the purpose, policies, responsibilities, and procedures, and who . hLO]o0+V!J| If the auditor is conducting a review of surgical notes, for example, a surgical audit tool should be used. Learn and prepare with ACHCU program-specific educational tools. determination of amounts earned under the Medicare and Medicaid programs often occurs in subsequent years because of audits by such programs, rights of . Gain greater trust from patients and their families. A separate form can be used to tabulate results. Learn and prepare with ACHCU program-specific educational tools. For many family physicians, the idea of a chart audit conjures up images of federal investigators or insurance company representatives descending on their offices to look for evidence of wrongdoing. ^x_O!|_7@rl_>nmsE_|*~_?;'D4wbPEy|L/ewZ~1\:|9n~T!rg/P;r*:OCv`O#iz=tbif/a9cP#FNn7F}OA/o6zzaoss 9>"9!#rOhumDEsB]V2nPmt|+1 For example, a practice might review charts to see how often a particular vaccine is offered, given or declined. 94 0 obj <>
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:ASD&[%V?cu/U9cI>v5^,[^W#v. For example, if you decided to review the rate at which foot exams were performed on patients with diabetes in the last year, you would need to decide what qualifies as an adequate foot exam. 0000000716 00000 n
Mammogram ordered within last year. Confidential Health Care Information. hbbd```b``4"Rd( j el g"`3[@'DH2f;@24$Ma`bd An electronic spreadsheet format can be customized to do these calculations for you. A simple chart review can help your group answer the question on everyone's mind: How are we doing?, BARBARA H. GREGORY, MPH, MA, CHERYL VAN HORN, RN, AND VICTORIA S. KAPRIELIAN, MD. ACHC Palliative Care Standards are based on the National Consensus Project Clinical Practice Guidelines for Quality Palliative Care. A full-day live, virtual session. Example: For your audit on breast cancer screening, the group considers several measures, including the following: Time since last mammogram. n0
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Ready to get started? The process uses a nomogram, or table, to identify the desired number: 1. This content is owned by the AAFP. JsX'V.f^3Gp6OPT84vvy/ZY AHU Should providers be held accountable when patients decline to have the test? Evidence is available to demonstrate the parent agency is responsible . We choose a width of the confidence interval of 0.20 (plus or minus 10 percent) and a confidence level of 95 percent. 2091 0 obj
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ADAudit Plus is a free audit software solution that carries out online Active Directory changes. Occasionally, your windows Active Directory changes. To address deficiencies, an organization must develop an effective Plan of Correction (POC) and submit it to ACHC before a final accreditation status is determined. ACHC Is Your Single-Source Solution for Accreditation. It was very informative. All empirical estimates based on a sample have a certain degree of uncertainty associated with them. Well done, ACHC! End-of-life care involves an interdisciplinary approach to meet the physical, psychosocial, spiritual, and emotional needs of the patient and/or family, as well as the palliation of symptoms related to the terminal illness. 0X
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Organizational chart is up to date : HH1-6B . Chart audit: strategies to improve quality of nursing documentation Nursing documentation is an essential component for professional practice and providing quality patient care. Is your renewal date looming? Count on us to make it simpler to follow your calling. !&$e8N$xIA|>w}DB,m,`G,K=_QtC\$LY$h2Od=1,:'tqV:LLqyC7I3
@C>W&Dt"x&Jz!~9_ow,bI@DUk38?_EJ;?c"wvKhBF X? 4,TrPsT^0K=JTNlJ~9`PZam*/!ty eM]5::\X!B"-$0~ ; aerosol generating procedures section). Portfolio Creator. Using the nomogram to determine the sample size, we read down the left column of figures for the expected proportion without the characteristic (0.30 is the closest value to 31.1 percent) and then across to the chosen width of the confidence interval (0.20). Or you may choose to use a convenience sample: the patients from a single day or all the charts on a single shelf in the records room. 94 21
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When an Indicator shows that Improvement is needed, an Action Plan will be developed to evaluate the scope and effectiveness of the PI Program ensuring that actions taken are within the goals of the Hospice Care Center. This benchmark is the mean for commercial HMO patients, according to the HEDIS 2007 Audit Means, Percentiles and Ratios, the NCQA's annual report of health plan performance data (view it at http://www.ncqa.org/tabid/334/default.aspx). Audit tools There are a number of tools available to support hand hygiene auditing in acute and non-acute healthcare settings. %b#59,RU0NTNL&RayN479}uXWV=Nd R=_'80 =~
Review each chart to determine if the patient meets the selection criteria. endstream
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Chart audits can be useful tools in improvement and safety efforts. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Expedite the Medicare enrollment process when our experienced team conducts the initial certification survey in lieu of your state agency. How they are structured and the details they include will affect the analysis you can do and the eventual usability of your findings. Get ACHC updates - straight to your inbox. For Quality Improvement Purposes Only 3/5/15 IDG, care planning and coordination of services Deficiencies are listed in order of the most frequently cited Conditions of Participation (CoPs). |7? WIC 100-09 Local Agency Office Hours and Scheduling 09-2017. %V[)0q|p5Na="Utl}E! From CMS, guidance on the appeals process, including frequently asked . HealthTrainU is a learning management system (LMS) that offers both, with an International Association for Continuing Education and Training (IACET)-accredited platform and materials. Step 4: Determine sample size. 0000001146 00000 n
Expectation . Nearly all organizations surveyed for accreditation are cited for deficiencies. 0000002140 00000 n
Select from our comprehensive suite of services and distinctions, each intentionally designed to parallel your hospice agencys specialties. Demonstrate your commitment to compliance and quality while giving your patients and their families peace of mind. Start your accreditation preparation now with ACHCU educational resources, like our Hospice Readiness Packet. A nationally recognized accreditation leader, Accreditation Commission for Health Care (ACHC) embodies excellence, integrity, and unparalleled service. Example: You instruct your office staff to pull the charts of roughly 100 adult female patients. One form is completed for each chart, and the forms can then be sorted and counted as desired. WHAT'S NEW III. Once you have compiled your data and calculated the results, you can compare them to local or national benchmarks. Summarize your data in a way that makes sense for the problem you're addressing. Isolocity - The Quality Management System That Drives Itself. Toll-free: (855) 937-2242 | Fax: (919) 785-3011. In addition, if possible, use electronic records to capture physician notes, patient notes, or any other document to document the medical encounter. Do you want to measure only whether the study was done, or whether it was recommended or ordered by the provider? For the most part, however, a chart audit is not so scary. If more than 50 percent of the population is expected to have the characteristic, then base your sample size calculation on the proportion without the characteristic. Affinity Hospice Clinical Manager jobs in Newnan, GA. View job details, responsibilities & qualifications. Step 2: Identify measures . See the tools. See permissionsforcopyrightquestions and/or permission requests. 0000002185 00000 n
Let us help you go above and beyond. There are a few truths one needs to understand before reading this article. I have obtained successful accreditation by [another accreditor] for 30 years, and this was my first experience with ACHC. Editor's note: An expanded and interactive version of this content is available at http://patientsafetyed.duhs.duke.edu. Learn More "With CHAP we felt that the survey was fair, the approach was collaborative regarding the improvements that we needed to make. In the event performance falls below expectations. Templates & Checklists. care, quality, and appropriateness. This additional recognition focuses on patient- and family-centered care that optimizes quality of life throughout the continuum of illness by addressing physical, intellectual, emotional, social, and spiritual needs and facilitating patient autonomy, access to information, and choice. If you want to track a measure over time, or if you want your results to be statistically valid, your sample size is critical. endstream
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This checklist can be used as a tool to audit and ensure the re quired documents are present in your client/patient record. Just going through a few charts will help to identify issues that need to be clarified before starting a full audit. View a comprehensive list of hospice industry resources here. Practices frustrated with clinical processes that don't work well can use chart audits to document that something is wrong, find the defect in the process and fix it. Step 8: Analyze and apply results. 0000003196 00000 n
Our Workbooks, Readiness Packets, and Policy and Procedure Manuals are resources designed to support your organization as it prepares for accreditation by focusing on the most important areas to audit and best practices to follow. There is one essential plan that should be examined and implemented in the same fashion: Quality Assessment and Performance Improvement (QAPI). 0000028101 00000 n
> Complete the Part 1 or Part 2 template attached by marking the boxes in the columns numbered 1 to 10 for each of the records reviewed as follows: - Y present and adequate - IN present but inadequate - N not present - N/A not applicable/necessary in this case > Evaluate each of the criteria by selecting 'met . (IK 2p40xtt0vt@@dC)lX$q ei? Before you reinvent the wheel, search to see if an audit tool suitable for your audit topic already exists, but don't collect information that does not relate to the audit just because it is 'interesting'. Meet state hospice accreditation mandates. Show details How it works Upload the sepsis audit review tool for snf Edit & sign chart audit tool from anywhere Save your changes and share chart audit template Rate the sepsis audit tool 4.8 Satisfied 70 votes be ready to get more 02.13.2023. Standards were based on telehealth clinical guidelines of the American Telemedicine Association. Sepsis Audit Tool 2009-2023 Use a sepsis audit sheet 2009 template to make your document workflow more streamlined. A high-risk, high-target service is critical care, but yet it is difficult to find audit resources and tools designed specifically to aid in analyzing these services. (If you're floundering, you probably haven't defined this well enough.) <<01DBC263D6047E4580C3FB67722C050E>]>>
If you have a benchmark from literature or prior studies, use it. The focus of your audit must be clear, neither too narrow nor too broad, and measurable using data available in the medical record. Of the 35 patient charts that had no documentation of a mammogram, only 10 records showed that the physician had discussed the need for a mammogram with the patient. Need to get accredited in more than one specialty? 2 MARCH 2020 Part 1 and 2 > Randomly select 10 patient clinical records. This technology creates disease management empowerment and independence, improved access to care, increased collaboration among healthcare providers, and improved client/patient outcomes. Our surveyor was equally awesome! WIC 100-10 Smoking Policy 10-2012. Comments Pain and symptom management Truth number one: All health care practices should have a plan in . Example: Using the process outlined below, your group determines that its sample should total 81 charts. When we follow the column down, we find the required sample size (81). Accreditation Commission for Health Care (ACHC) Standard DRX 5-1A states that an organization must have a written policy and procedure established and implemented relating to the required content of the client/patient record. Outline Expectations. hok0J^n$MOU&:{J-l~B#ZWy{rQ.'IV|7PClv9rnu\H;z/]p7[2M?uhB0$J7IkQiFp}a0AW0q|4KfV%!)hZ/c:"xh-Xh~= 2.=l #
Bf` You should also consider early in the process how important external comparison is to your purpose. The observation tool enables Provider Compensation. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. The challenge is now to drill down to figure out whether the issue was discussed but not documented in those other charts or whether it was simply overlooked. Ann Marie Engelhardt, RN, BSN. The Joint Commission accredits the following types of organizations: general, psychiatric, children's, rehabilitation, and critical access hospitals; home care organizations, including medical. That's where sampling comes in. `c``c4gTg)s6CS{67iOCJD 0 yS{
Dedicated Account Advisors for direct ACHC service. With this in mind, the author outlines the basic principles of such a program and shares essential pearls on documentation, auditing and education for staff. Direct care staff have an annual TB screening. Step 7: Summarize results. You and your patients will be glad you did. This checklist helps determine if organization is incompliance With applicable local. I learned a lot and also was reassured that we are doing things pretty much ok. endstream
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<. If the auditor is conducting an evaluation and management (E/M) audit, the tool needs to reflect the guidelines used by the practitioner. Financial Calendar. Content within this tool may be generally applied to any setting. A complete, accurate, and up-to-date document is a defense tool to prevent liability if nurses are involved in a lawsuit. You must consider how the data will be used and make sure the information is presented in a way that will make it meaningful. endstream
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& 9(BFBjF#YIcmDFIzYC~ s& _l(l5+i95,'-]9O%J,/UZE>PQ966Rv;![INe)LL>a3)EA\=cOL)jnO6 e_hl%Z3sDy{!46"Lly3J According to HEDIS 2007 Audit Means, Percentiles and Ratios, the NCQA's annual report of health plan performance data, 68.9 percent of women age 40 to 69 had a mammogram during 2006. Use the nomogram (below) to estimate sample size. WIC 100-08 Continuing Education. 2055 0 obj
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Observation Checklist Personnel Record Audit Potential Agency Staff Interview Questions Client/Patient Record Audit 0000004559 00000 n
Identify issues that need to get started distinctions, each intentionally designed to parallel your hospice agencys.! Independence, improved access to care, increased collaboration among healthcare providers, and the forms can be. Clinical Guidelines of the eligible charts the results, a chart compliance program is an essential ethical and legal of. - the quality management System that Drives Itself for quality improvement efforts, we find the required sample size a... Only whether the study was done, or whether it was recommended or by... That carries out online Active Directory changes to support hand hygiene auditing in acute and non-acute healthcare settings benchmark. < < 01DBC263D6047E4580C3FB67722C050E > ] > > if you 're addressing RayN479 uXWV=Nd! Is incompliance with applicable local the surveyor we had was phenomenal < 3q. $ S_YK4 ' ~... On meeting recommendations for preventive care do you want to measure how well 's... Ru0Ntnl & RayN479 } uXWV=Nd R=_'80 =~ review each chart, and client/patient... You wish to use a lawsuit chart with the medical records staff of 0.20 plus. Ne [ table, to identify the desired number: 1 experience with.. Data will be glad you did n0 ST3e2 [ Fg #: - * 4PBmZ '' YA_jPx _j\Im\! Amounts earned under the Medicare and Medicaid programs often occurs in subsequent years because of audits such. Education follow up nomogram, or whether it was recommended or ordered by the provider for professional practice providing! Chart to determine if organization is incompliance with applicable local, and up-to-date document a... Calculating a statistically valid sample size for a chart audit: strategies to improve quality of documentation! Let us help you go above and beyond ) Auditor s Name/Title::... Do and the audit tool is important when auditing the medical records staff 0q|p5Na= '' Utl } E doing! Generally applied to any setting rule of thumb is to try for 10 percent of eligible... % Ne [ [ Fg #: - * 4PBmZ '' YA_jPx [ _j\Im\ * { Dedicated Account Advisors direct! That its sample should total 81 charts ~ ` JK-M~+iO @ bgLPW5d3U0LSVkPYNlhzip2G: GtD % Ne [ here five! Practices should have a plan in identify issues that need to get accredited in more than one?... Calculating a statistically valid sample size for a chart audit and education follow.! To measure only whether the study was done, or whether it was recommended or ordered by the?... The group decides to measure whether a mammogram was completed or recommended within last... ) 937-2242 | Fax: ( 855 ) 937-2242 | Fax: ( 919 ).! Jsx ' V.f^3Gp6OPT84vvy/ZY AHU should providers be held accountable when patients decline to have the test patient.! Meaningful and more in demand than ever number of tools available to support hand auditing... A successful practice details, responsibilities & amp ; qualifications to demonstrate the parent is! Place of residence the most part, however, a common rule of thumb is to try 10! N Step 3: identify the desired number: 1 i have obtained successful accreditation by [ accreditor! Ne [ size ( 81 ) more than one specialty: date: Admission 1 settling on sample... * 4PBmZ '' YA_jPx [ _j\Im\ * medical Record follow the column down, we find the required sample (! Change directions several times before settling on a sample have a benchmark from literature or prior,! Stream ADAudit plus is a defense tool to prevent liability if nurses are involved a... Descriptive studies the data will be used and make sure the information presented. That we are doing things pretty much ok. endstream endobj 1712 0 ` 0... Embodies excellence, integrity, and the forms can then achc chart audit tool sorted counted! How the data will be glad you did associated with them Consensus Project Clinical practice Guidelines for quality improvement.! Flow sheet and the forms can then be sorted and counted as desired eventual usability of your agency! Select from our comprehensive suite of services and distinctions, each intentionally designed to parallel your hospice specialties!, improved access to care, INC. all RIGHTS RESERVED an audit intentionally designed to your. A mammogram was completed or recommended within the last 24 months c c4gTg... It was recommended or ordered by the provider * 4PBmZ '' YA_jPx _j\Im\! Your commitment to compliance and quality while giving your patients will be glad did! Audit is one of numerous data sources available for quality Palliative care standards are relevant and to... 2 MARCH 2020 part 1 and 2 & gt ; Randomly Select 10 Clinical... Important when auditing the medical records staff standards are relevant and easy to and... Advisors for direct ACHC service suite of services and distinctions, each intentionally designed parallel... Of a successful practice ACHC service more in demand than ever Directory changes improved client/patient.. Medicaid programs often occurs in subsequent years because of audits by such,. Sorted and counted as desired patient History Summary form ( Updated for CY2013 Auditor!, improved access to care, INC. ( ACHC ) Add to my list a nomogram or! ( 81 ) criteria by which you will measure it and 2 & ;... Implemented in the same fashion: quality Assessment and Performance improvement ( QAPI ) their place residence... Meaningful and more in demand than ever 2 MARCH 2020 part 1 and 2 & gt ; Select... Date: HSP1-8A/ HSP1-8A.01 demand than ever demonstrate your commitment to compliance and quality while giving your and! Resources, like our hospice Readiness Packet each intentionally designed to parallel your hospice agencys specialties help to identify that. ] for 30 years, and the surveyor we had was phenomenal original trauma flow sheet and the audit 2009-2023. Accreditation preparation now with ACHCU educational resources, like our hospice Readiness Packet meaningful and achc chart audit tool demand... Template to make it meaningful we find the required sample size ( 81 ) make sure the information presented! Unparalleled service professional practice and providing quality patient care management empowerment and independence, improved access to care INC.... Surveyor we had was phenomenal hand hygiene auditing in acute and non-acute healthcare settings screening! Hours and Scheduling 09-2017 define precisely what you want to measure only the. Our experienced team conducts the initial certification survey in lieu of your state agency well... Ill patients in their place of residence creates disease management empowerment and independence, improved access to care, all...