Which I didn't. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Of course, this was not always the case. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. I never get qualified leads! They will steal your money. The CCB told me the contractors had no license to operate. Thumbtack was founded in 2009 and is headquartered in San Francisco. Thumbtack is a technology leader building the modern home management platform.. It does work much of the time. To get to this page, just copy and paste this link into your web browser's URL. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. The "Pros" are nothing of the sort. The company guarantees property damage protection and money back if your project isnt completed as expected. Back then they were the best thing since the old saying "Sliced Bread". Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Horrible, money hungry machine. Get buying tips about Home Improvement Contractors delivered to your inbox. To get to this page, just copy and paste this link into your web browser's URL. BBB Business Profiles are subject to change at any time. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. laura. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Once youve compared contractors, you can book directly through Thumbtacks website or app. Some contacts are legit and others not so sure about. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. It is not 100% accurate though. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. if i receive 30 quotes and i pay $2 for each, that is $60. The general proposition from service providers is that the model should be changed in their favor. Please send us a Private Message on Facebook with your email address so we can get started on this today. Hired on Thumbtack. About About us Thumbtack is the technology leader building the modern home management platform. Beware! After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Thumbtack is an American home services website. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Just used Thumbtack for the first time recently, overall it was a good experience. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. However, most service providers say it is simply not worth the cost per successful quote. I'm trying to understand your business structure. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Then I entered my email address to get responses. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Dont Miss: What You Should Know about SammyDress | Reviews. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. After months of communication they refuse to remove them. No help from them if you have an account issue. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. What Is Thumbtack Doing to Alleviate Issues? So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. It is a scam!! I have had many conversations with their customer service only to be denied. Thumbtack then gives you a list of professionals in your area with that skill set. However, there are someThumbtack.com complaints thatcome from customers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This is a great way to connect with the customer and build an extensive referral network. I unsubscribed and deactivated my account. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Who could I be associated with if I don't know anyone here in this country. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Thumbtack is the worst advertising vehicle I have ever used. Use to be a Great lead producing platform. ConsumerAffairs is not a government agency. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. I am a pro on thumbtack The Thumbtack Plus membership is $49 per year at the time of publishing. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Do not use and make the same mistake I did. Sometimes I would get the wrong leads, when I brought it to their attention. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Hey guys, I'm a web/mobile developer looking for some new clients. All Thumbtack contractors are put through a thorough screening process that includes background checks. Until I went to the app and said that my account was deleted. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . I had hit and miss luck with them. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Click to view AdvisoryHQ's advertiser disclosures. Once the customer hires you, the payments and taxes are made between you and the customer. Thing is that it made me nervous. DO NOT use this platform. If you don't know how to use the app, customer service is there to help. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! You can sign up and receive requests for free, and you only pay us when you send the customer a quote. That's the first question you should ask before signing up for Thumbtack. Why are the staff generating fake requests? Or you can click Sign up to create a free account. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. No humans EVER spoke to me- this is out of the norm for the directories I work with. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. I made my account and was able to view opportunities and even got a lead! You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Some business owners even attest to obtaining most or all of their customers through Thumbtack. I have never done business with them--all my other reviews are 5 stars, but no results! Please share details with us by emailing support@thumbtack.com. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. This company grossly overcharges and under-delivers. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. I am waiting for 23 minutes, no one answering no one picking up my call GroupOn has its drawbacks too but overall it's worth it. yet you still have to pay and the chances of getting your money returned are slim. I waited for four weeks till I cancelled the order and asked for a refund. We help them confidently know what to do, when to do it and who to hire. i haven't had a thumbtack post for weeks. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I did call at business hours! Moral of the story is it ain't worth it. For the price they charged I didn't receive any normal feedback. What a waste of time and money, and so disrespectful. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack does offer an upgraded Plus membership for $49 per year. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. We're sorry to hear you feel this way. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Now I'm the one who doesn't want to go back. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. This is a not a reputable online business. If you are not sure what that is you should google search it. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Thumbtack is your partner in caring for your largest investment: your home. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. I really wanted to like the service. Today, people use Thumbtack to manage their homes. Thanks for this 5 star review, Dennis! Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. Thumbtack doesnt charge for a basic account to search for and hire contractors. International Association of Better Business Bureaus. I am spending more money on fake leads or leads that are not related to my location. Then I lost my money. Contractor pricing varies based on the service and your location. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Thumbtack - Customer service. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Also de-activating the account is a nightmare. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Even when you go to cancel the account, they pocket the money. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. "At GoSite, we are always looking for ways to bring more . very curious to know. We were new to the going online customer search and they provided the best platform and leads EVER! Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. NEVER USE THIS BUSINESS. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Need to find a different location? Thumbtack connects you with contractors who perform a variety of services. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Phone number for support does not work only gives press one option for text messages see screenshot. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. Well start sending you the news you need delivered straight to you. The filters change depending on the type of service youre searching for. How much are you willing to invest in yourself? Somebody needs to stop them and sue the $#*! (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Thumbtack works by connecting users with local companies and providing general and verified reviews. Tell us about your experience in our Clark.com Community! That's the first question you should ask before signing up for Thumbtack. I waited for four weeks till I cancelled the order and asked for a refund. The answer is very shallow, they don't say the exact reason. They said I had REMOTE work turned on. Once I requested the first quote, I just had to checkmark the other businesses that interested me. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. I contacted Thumbtack. Youll find businesses and professionals specializing in. Well the text chat told me they would find someone to help me, and NEVER DID. After emailing support MANY times for refunds. Our company began with Thumbtack just about when they started. what's the deal with thumbtack? While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. As a pro. . They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Thumbtack doesn't really seem to do much about complaints, either. The American Polygraph Association is the world's . I was very excited to immediately start getting leads for my new business. Please reach out to us via a Private Message on Facebook so we can see how we can help. I finally had to call in and ask THEM to do it manually. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. Need done so we can see how we work here: https:.... To promote and advertise themselves to customers that are not related to my.. 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Is Thumbtack safe, business, photography and more https: //www.thumbtack.com/pros/how-thumbtack-works checkmark. Chat told me they would find someone to help but bundles can cost anywhere from $ 17.99 to 84.99! Of their customers through Thumbtack in 2009 and is headquartered in San Francisco a waste of and... Message on Facebook with your email address so we can get started on this today or leads that are actively... Free account directly through Thumbtacks website or app notifications turned on in your account settings, youll notified... Another business account charge for a refund really work?, see also: review...