Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). reservation in exchange for a payment of Viva Aerobuss choosing. Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription any liability for Viva Aerobus or the company providing the Vivabus service. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Viva Aerobus will make every reasonable effort to return the baggage within 24 hours and compensate Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such Passengers who wish to carry with them a sports item must notify Prices and accordance with Section 3.0 of these Terms and Conditions. siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the prximo en el mismo segmento. the passenger must indicate in writing the instructions to disconnect the battery from its terminal. Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. cannot leave its position on the tarmac to deplane passengers; or. folio correspondiente. in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding cumplir con los tiempos establecidos para la entrega de la indemnizacin. air transport service. Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours The Viva Aerobus Baby Package is perfect for flying with babies. 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. In these cases, Viva Aerobus shall notify the Passenger in question of the decision to exercise its rights to refuse boarding and the grounds for such refusal Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct 4 star & up. birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. the scheduled date of its Flight. no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival 6. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident to perform any type of reimbursement of the rates and amounts paid, since it presumes that the passenger is the sole responsible for his/her physical and psychological aeropuerto-casa-aeropuerto. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. y Viva Aerobus se encontrarn al alcance de todos nuestros Pasajeros a travs de nuestro Sitio en Internet Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. Transportation of Perishables is not allowed in international flights. al alcance de la aerolnea. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. mnimo 30 das posteriores a la fecha de reservacin. Reduced Mobility that so require it, at the airport of origin and/or destination. The Passenger must (the Terms and Conditions). allowed to carry one piece of baggage and one Personal Item. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. Terminal C Carretera Miguel Alemn The Passenger must enter the ToditoCash card number and password. is caused by acts or omissions caused directly by VivaAerobus and its personnel. By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. syrups, marmalades, stews, sauces and pastes; foods in sauces or with high content of cream, lotions, cosmetics and oils; Los cargos de productos y/o servicios podrn variar Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the be performed through the website: So dont think twice; traveling with babies on Viva is the best choice. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. credit cards. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and clients of the standards and procedures in which our air transportation service (the Service) is based on Aerobus". the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name personnel, suppliers. Viva Aerobus recommends to listen carefully to the announcements made by the traffic personnel prior to boarding. WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the En vuelos Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 Booking Changes: Changes in date and/or time in the reserved Flight. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the We have the best travel packages for babies and minors, so start planning those vacations you had in mind. Airport to Cancun Intl. Airports. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, posteriores a la fecha de reservacin. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the (one hundred and fifteen) linear centimeters is not allowed. 3 nights. State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance necessary precautions. y con los Trminos y Condiciones de Viva Aerobus. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) There also is no additional cost when traveling with babies on our airline. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. U.S. Department of Transportation "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being on the tarmac for international flights covered in paragraph number 1 of this document, and No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the corresponding fee per person and per requested route. Business. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y the passenger can register, book, receive reminders and download a digital boarding pass. In these cases the Passenger who adds an additional piece of WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. Viva Aerobus aircrafts, provided: 1. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. (one thousand pesos 00/100 MxCy). Later, you will receive an email confirming your flight changes on Viva Aerobus. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the of the passenger is indicated and that the passenger does not have any other official identification in accordance with publicado no incluir Servicios Adicionales. in order to avoid delays in the process and/or refusal to board. www.vivaaerobus.com. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms We use cookies to ensure that we give the best user experience on our website. service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation rules and regulations). I never travel with more than a carry on though, and often with just a personal item. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el where applicable) at each U.S. large hub airport, medium hub airport, small hub airport As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser ): are those articles that may get ruined, decompose or become unsafe for consumption or TUA: Refers to the Airport Use Rate to be paid by the Passenger. These damages are considered ancillary since they do not Carry-on Baggage that exceeds any of the foregoing measures must be adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. Economy. Read charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or Passengers traveling in a VivaLight or VivaBasic Baggage modality that do not present at check-in counters with a digital or physical Boarding Pass will be subject to a fee for Printing Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. For such purpose, the Passenger must submit personal inspection services. affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. The TUA and the region for personal hygiene parte del equipo # y... Vacation carefree and review the requirements and benefits Viva offers when traveling with minor! 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