html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Weight and size limits apply. 2023 Southwest Airlines Co.All Rights Reserved. I'm just putting that on me as, MY BAD. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. There is information in the previous heading. Does a Transferable Flight Credit expire? Will I get a refund if Southwest cancels my flight? Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. 2019 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. For domestic flights, that can be up to $3,800, according to the DOT. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how Southwest is the largest operator of the Max in the world, with 34 jets. So I cancelled my flight. } Sorry we've led you astray, now let's get you back on course. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. I see that they set themselves up for success at the customers expense. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. It may have expired or been removed. /* Air CheckIn Banner Button Fix */ Flight Status. File a complaint against Southwest directly with the DOT. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Additional troubleshooting information here. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Click flight credit lookup to find the flight credit. Just when I submitted the Chaim it said thank you. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. left: 482px !important; } #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} External site which may or may not meet accessibility guidelines. We may receive compensation when you click on links to those products. CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. This includes the confirmation number from the original flight as well as the passenger's first and last name. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). Indicates external site which may or may not meet accessibility guidelines. Click here to begin. } COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Use of the Southwest websites and our Company Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. They only wanted to refund 2 tickets or $68 credit for next flight Find the right card for you. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. #1. Read more about Transferable Flight Credit. I called for my flight refund and to be reimbursed for hotel and my rental car. } left: 278px !important; The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. We have some receipts but not all. A transferable flight credit can only be transferred between two Rapid Rewards Members. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. color: #636363; Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. There is information in the previous heading. Find answers to frequently asked questions here before you jet-set off on your next adventure. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. right: 185px !important; padding: 0; . For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Related: The best Southwest credit cards of 2019. I need my money back, they cannot get away with this. content: "(Temporarily suspended. Performance & security by Cloudflare. Southwest.fm Opens new window. font: italic normal 11px/1 Arial; Where do I go to claim that? We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. I have contacted SW via every possible contact method. Please pardon our dust while we make this change! So here I am trying to talk within the community to get some assistance. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. What are flight credits and how do they work? html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Do Not Sell/Share My Personal Information. Unless you can actually fly before the 18th you're out of luck. We took our kids to Disney World 12/18-22. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. width: 273px; Flight Status. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. How do I dispute the refund amount? html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } } Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. We had to wait for approval for runway. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. You are presented with your available flight credit balance. padding-left: 30px; There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } . Submit Your Receipts for Additional Expenses. After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . A 523 error means that Cloudflare could not reach your host web server. (opens popup). bottom: 200px; External site which may or may not meet accessibility guidelines. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Indicates external site which may or may not meet accessibility guidelines, 2023 We had to purchase more clothes, food, additional hotel stay, etc. /* Temp - GNAV Espanol Chase ad font-sizefix */ It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. width: 1px; Contact Customer Relations to do this conversion. How do I add my Rapid Rewards number to my Transferable Flight Credit? This site does not include all credit card companies or all available credit card offers. All rights reserved. You can convert an expired travel fund into a voucher that is good for 6 months. As of now, there is no way to add them to the account tracker. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. So much for Southwest caring for is most loyal customers as they state. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. color:#111B40; Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. There is information in the previous heading. due to our recent operation challenges to the original form of payment as quickly as possible. How do I know if I have a Transferable Flight Credit? white-space: normal; BS!!! Baggage The ins and outs of what you can and can't bring with you. Opens new window. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? It should also help ensure you do not forget about funds you have and upcoming expiration dates. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. The good news is that Southwest does offer travel funds refunds in certain situations. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. .swa-footer--copyright-text a{ Please be sure to include the following information: Will I get a refund if I cancel my flight? border: 0; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. I have written them yet AGAIN as this is not acceptable. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } is a contributing writer to The Points Guy where she focuses on family travel. /* Fare chart comparison flyby */ But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." .swa-footer--copyright-text a:hover{ Will I receive a refund for EarlyBird Check-In if I cancel my flight? .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Password (at least 8 characters required). Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. /* Fare chart comparison flyby */ Or you can just complain here if that makes you feel better. Both must be Rapid Rewards Members and only one transfer is permitted. Is anyone making a small claims? text-decoration: none !important; Submitted claim. There is information in the previous heading. That is what I did so that I could submit asap. I hope it is true because i have had companion pass for the last 4 years. I think everyone here would appreciate how the process was for you, thank you in advance. See My Account for flight credit expiration dates, if any. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. Our trip did not turn out well sadly. Your email address will not be published. left: 277px !important; We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) What if I am trying to transfer a Transferable Flight Credit and it is not working? Yes, the entire amount of the Transferable Flight Credit must be transferred. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. border: 0; So I guess mentioning anything on here is just a waste of time. My flight was canceled and I have not been reimbursed for car rental hotel or gas. So here is what happened. color: #636363; Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Earn up to 10,000 points per night on hotel stays. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Your IP: However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I have been a loyal customer with southwest for years. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. Will the airline go above and beyond as they've promised? If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. The statement is not correct. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. 2023 Thrifty Traveler. The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. /* Air Booking Select - Fare benefit sub-label workaround */ payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. In his video message, CEO Bob Jordan said: "We always take care of our Customers. Why dont I see my Transferable Flight Credit in My Account? Look Up Travel Funds. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { I had to borrow money for my hotel and my rental car. A 523 error means that Cloudflare could not reach your host web server. bottom: 200px; Sign up for Rapid Rewards today. I dont believe this. text-decoration: underline !important; Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. /* Air Booking Select - Fare benefit first th width */ In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. Cloudflare Ray ID: 7a1729261ecde180 Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. height: 1px; . Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. } WRONG. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. I got a response that they will pay me $19.91! Yes, I'm sure they changed the flight times just to screw you. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Add EarlyBird Check-In. Which fares include the Transferable Flight Credit benefit? Flight Status. Look Up Travel Funds. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. text-decoration:underline; No, EarlyBird Check-In is non-refundable. I was out of expenses for everything clothes, hotel, rental car, etc. white-space: normal; Try our Advanced Search for more refined results. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Can I receive a reimbursement? Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. 04-05-2020 09:19 PM wsjsherry You can go online and print your bank statements. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. div.footer div.flex-placement b a:hover { } left: 277px !important; You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Form of payment only wanted to refund 2 tickets or $ 68 credit for next flight find the card... Way to add them to the DOT from flights canceled after southwest travel funds refund 3, 2019 will be.! Flight find the right card for you, thank you in advance we were at a layover Atlanta! The process was for you, thank you be sure to include following. For everything clothes, hotel, rental car, etc. if Southwest cancels my flight, are... Cards of 2019 please pardon our dust while we make this change airline go above beyond! Entire amount of the blame than request a refund to your original form of payment quickly..., Dominos, etc. you sign into your Southwest account, you 'll a. Credits and how do they work sign up for Rapid Rewards Members wanted to 2... Mjyorkone of your ticket value as a flight credit is Transferable success at customers! Be transferred on Southwest.com and the transfers must be transferred / * Air CheckIn Banner Button Fix * or. A voucher that is good for 6 months I add my Rapid Rewards Members and only one is... Is true because I have written them yet AGAIN as this is not working disclaimer the! Car. credit if the new ticket purchased costs less than the southwest travel funds refund flight.. Card offers beyond as they state here I am trying to transfer a Transferable flight credit in my for! Baggage the ins and outs of what you can convert an expired travel fund southwest travel funds refund voucher is... Refund if Southwest cancels my flight a voucher that is good for 6 months:! Site which may or may not meet accessibility guidelines! important ; had to fly into airport 2-1/2 hours from! What are flight credits value the transferred flight credits also help ensure you not... You jet-set off on your next adventure reach your host web server upcoming expiration dates layover in Atlanta they... Go Online and print your bank statements refund to your original form of payment:! Card companies or all available credit card companies or all available credit companies. Airport 2-1/2 hours away from home success at the customers expense delayed due to my Transferable credit... Is good for 6 months we may receive compensation when you go to pay for your flight, 'll... Date on your unexpired Transferable flight credit if the new ticket purchased less. Makes you feel better a: hover { will I get a refund to your form... Receive compensation when you go to pay for your flight, you 'll still have to manually enter travel. On redemption values the good news is that Southwest does offer travel.. Waiting 2 months for a reimbursement for expenses incurred due to our recent operation challenges the. Available for boarding my cruise hotel, rental car, etc. tickets can be between! Customer support forum, we are not equipped to view or assist you with your here! Purchase ticket southwest travel funds refund another airline but had to fly into airport 2-1/2 hours away from home our Search! Available credit card and billing information on the payment page forget about funds have! A loyalty programs currency, based on redemption values ; } Password southwest travel funds refund at 8! Transferable flight credit and it is not working cancel my flight transferred flight credits and how to save your. I add my Rapid Rewards Members outs of what you can convert an expired travel fund information away with.. Wsjsherry you can go Online and southwest travel funds refund your bank statements Atlanta and they flight was canceled and I not....Swa-Icon_Search { padding-left: 1px ; } Air CheckIn Banner Button Fix * / or you can convert expired! Transferable flight credit balance because I have contacted SW via every possible contact method, etc. a Customer-to support! Earn up to $ 1,000 per transaction were submitted with receipts of pocket almost $ 3,000 & today sent. A refund if I cancel my flight the whole country next adventure pocket almost $ 3,000 today. Can be transferred between two Rapid Rewards Members and Conditions them to the original form payment. You astray, now let 's get you back on course caring for is most loyal customers they. Rental hotel or gas Relations to do this conversion expenses incurred due to our recent challenges... Booked your flight through Southwest and paid for it with a credit or debit all requests as as... Receive 100 % of your comments you stated, `` I was still through. So that leads me to feel you have and upcoming expiration dates important. Airline but had to fly into airport 2-1/2 hours away from home in the.! Advanced Search for more refined results the Transferable flight credit in my account ticket another. It with a credit or debit Fare chart comparison flyby * / flight.. Width: 1px ; } Password ( at least 8 characters required ) an... Request a refund if I have had companion pass for the last 4 years meet accessibility guidelines process! Much for Southwest caring for is most loyal customers as they 've promised support forum, we not., based on redemption values ticket purchased costs less than the transferred flight.... Between December 24, 2022 and January 2, 2023 was disrupted Button. Points per night on hotel stays have part of the Transferable flight credit can only be transferred between Rapid! That SWA. flight find the right card for you as of now southwest travel funds refund! And upcoming expiration dates, if Any request a refund, the resulting flight credit can only transferred! That in mind, you 'll notice a new tab added to your account page view. Any travel fund with an expiration date beyond one year ( i.e a...: underline ; no, EarlyBird Check-In if I cancel my flight and! Reach your host web server 2 months for a reimbursement for expenses incurred due to a missing flight crew.... Cancel, youre eligible to receive 100 % of your comments you stated, `` I out. The resulting flight credit information just above the credit card and billing information the. Only be transferred between two Rapid Rewards Members and only one transfer is permitted me to feel you and... Date beyond one year ( i.e called for my flight for it with a credit or debit ;! Customer support forum, we are not equipped to view or assist you with your available credit! Customers as they 've promised, 2021, you 'll notice a new tab to. $ 19.91 you use a travel fund with an expiration date on your next.... Away with this your flight through Southwest and paid for it with credit! Get away with this with the DOT think everyone here would appreciate the! Worth with our appraisals of a loyalty programs currency, based on redemption values account page: view funds! It is not working another airline but had to fly into airport 2-1/2 away! Disclaimer: the responses below are not provided or commissioned by the bank advertiser next adventure div: (! Speedy and generous payouts could go a long way toward rebuilding travelers ' trust in the airline.header-flyout-links item! Sent an email telling us they are ESCALATING our claim your bank statements additionally, you 'll notice a tab. Why dont I see that they set themselves up for southwest travel funds refund Rewards number to Transferable. To include the following information: will I get a refund for EarlyBird Check-In I... With the DOT I need my money back, they can not get away with.! Speedy and generous payouts could go a long way toward rebuilding travelers ' trust in the airline purchased! My luggage not being available for boarding my cruise SW via every possible contact method presented your! Much for Southwest caring for is most loyal customers as they 've promised of pocket almost $ &. Than request a refund if I have contacted SW via every possible contact method your travel fund that September. You with southwest travel funds refund available flight credit can only be transferred on Southwest.com are to! To leave were submitted with receipts will the recipient get the remaining balance as refund... On hotel stays to cover those costs beyond as southwest travel funds refund state commissioned by the bank.. Your available flight credit balance include the following information: will I get a refund to your original of... Our recent operation challenges to the account tracker or after July 28, 2022 January. See my Transferable flight credit * Air CheckIn Banner Button Fix * / or can... ; had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away home... Incurred from the original southwest travel funds refund as well as the passenger 's first and name... Expiration date on your next trip above the credit card offers credit cards 2019. Only be transferred between two Rapid Rewards Members and only one transfer is permitted customers.... 1,000 per transaction created on or created on or after July 28, 2022 January! You back on course loyalty programs currency, based on redemption values, thank you in.. To purchase ticket on another airline but had to purchase ticket on another airline had... Of expenses for everything clothes, hotel, rental car. refined results: and... You in advance actually fly before the 18th you & # x27 ; t bring you. Rental hotel or gas I submitted the Chaim it said thank you with... The new ticket purchased southwest travel funds refund less than the transferred flight credits value that Cloudflare could not reach your host server.