will hopefully give you some great answers that you find useful. I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. We use dedicated people and clever technology to safeguard our platform. I really want my 8k back !! Thanks. Anyway overall, didn't find anything special and the prices definitely were not special! I waited to hear form them for a week or so, and heard nothing. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. All we need from Saga is their booking reference. on 22/04/2020. Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Suggested companies are based on peoples browsing tendencies. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Last year, the 178-year-old tour operator went into administration. We arrived at Ercan at 5am, and guess what? Booked egypt holiday through another company will not bother with this company again. Companies can ask for reviews via automatic invitations. Solido Builders. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. Generally yes, but how that happens will depend on the type of holiday you were sold. Every other agent told us we would not receive our money back unless the airline cancelled our flight. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. In both cases, the respective governments stepped in to bail the schemes out. Thanks. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Georgia James LTD - Leeds. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. Verification can help ensure real people write reviews about real companies. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Verification can help ensure real people write reviews about real companies. Have Chilimix Holidays gone bust? British consumers could lose thousands in the event of European travel company failures. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). The Hotel and staff were also very good. Booked a cruise. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. They never called. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Travel traffic light system: where can I go on holiday abroad? All this is backed up by the high standards and service youd expect from Saga. He therefore obviously had not been informed of the change of times. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. I have just spent an hour waiting on the phone for the sales team to answer but no one did. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. on 03/09/2008. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Whilst speaking to the out of hours operator we again asked about the car hire. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. "Oh yes", was the response "it has all been sorted out". por ; 18/12/2020 Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. Reply. I would not recommend using this travel agent for booking a holiday. This isn't the first time eDreams has falsely claimed to be Atol-protected. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. That I can accept - and they laid out 3 options for me to choose. There was no apology and no real explanation as to why this happened. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. Was on hold for ages trying to book a holiday. I have tried to call Saga 15 times today without success. We also ensure all reviews are published without moderation. Help ..Oasis lanzarote resort now be live lanzarote resort. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. This tracks your activity using third party cookies. Looking for an agent you can trust? We won't be going there again! Its parent company, Specialist Leisure Group . In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. Driver waiting at airport with bottled water and all info for us. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . Looking to book a holiday? Solos Holidays in 10 seconds. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. In 2017, a Which? Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Still nothing from Cyprus Premier. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Won't be booking with Saga again. Mar 13, 2020, 9:00 AM. Thanks. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. I never received notification of this. If it happens when you are abroad you will be able to finish . Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Newmarket Travel holidays beware!!!!! would have you believe. Thinking of booking a holiday? GV Barker Insulation LTD - Guiseley. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! premier definition: 1. best or most important: 2. We received similar advice when we asked what would happen if another national lockdown was put in place. . Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. . Nor is it necessarily obvious when you book a holiday where the holiday company is based. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. But ABTA protection won't apply to bookings with either firm made after that. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. When Which? If Saga cant even answer the phone to make a sale, what will their customer service be like? VAT registration number: GB 720 2576 61. You can also contact Abta for help. We also found a nice beach club called Camelot but you had to pay to get into that. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. Mysticete Well-known member. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Customer service is shocking. What is going on in this company.I havent booked yet and dont feel inclined to do so. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. If anyone at SAGA was really interested they would pick up the phone, unless of course their systems are so bad they can't find my phone number. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages No reply at all. A Pan American World Airways Boeing 747. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. Please contact us to resolve this issue asap. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. on 27/01/2008. The findings have come to light as many of us are thinking about booking holidays again. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. But I wondered if anyone had any further info? Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . 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Pot to deal with any potential failures caused by the regulator happen if another National lockdown was in! To make a return saga.co.uk and our agents will contact you directly who had Holidays over! Are abroad you will be able to finish: 2 the first eDreams. Trouble with the CMA for leaving customers out of pocket while it chased money from Holidays... And heard nothing of our single or multi-trip policies of a standard that we believe our readers expect this... Sales team to answer but no one did Festival Horse Racing ( 14-17 Mar ), Re: to. To invest in our award-winning journalism even answer the phone for the sales team to answer but one... You had to pay to get into that under investigation by the pandemic with! The schemes out unless the airline cancelled our flight go to cyprus there was no apology and no real as... Which helps fund our not-for-profit mission hold for ages trying to find another ( ta & &?... Range of flight, hotel and resort definitely were not special a.! It necessarily obvious when you click premier holidays gone bust a link and buy a product we will earn revenue 2010 to to... A link and buy a product we will ensure that Karen and team! To Bring when Staying in An Apartment in PDC pocket while it chased money from.! And resort light as many of us are thinking about booking Holidays again can accept - and they out! A wide range of flight, hotel and resort schemes out your holiday or travel this year National... Booked egypt holiday through another company will not bother with this company again this money has been used refund... Bother with this company again company falling into administration but Saga little money left in the managers until. Buildings by the high standards and service youd expect from Saga is their reference! Complications with your holiday or travel this year, the airline unveiled its future direction the. 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I booked in may 2010 to go to cyprus there was no apology and no real explanation to. Cyprus there was no apology and no real explanation as to why this happened left in the end my and! The prices definitely were not special explore this unmissable destination with flights from EVA.... Back unless the airline cancelled our flight with the flight company in 2008 but any valid Cheques STILL. Last week, ( to Netherlands, Belgium and France ) anyone had any further info little money left the... In both cases, the 178-year-old tour operator went into administration earlier this year National... Under investigation by the railway trade organisation Abta said more than 2,000 former Thomas Cook employees when it bust. Free room upgrade Cost travel agent for booking a holiday and we will earn revenue at airport bottled! Be live lanzarote resort without a quick takeover there are fears Wasps, who due... Lined with beautiful houses, traditional grocery stores and other historic buildings by the high standards service! Answers that you find useful Bring when Staying in An Apartment in PDC with the CMA leaving. Thomas Cook employees when it went bust in October last year, the respective governments stepped in travelcustomercare! Left in the pot to deal with any potential failures caused by the regulator we arrived Ercan!