First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Totally died! You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. That means you do not need to take a bunch of extra steps to register the warranty. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. Know Your Fitbit Model When You Need a Repair. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Review this article to learn how to locate your Fitbits serial number. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. % of people told us that this article helped them. The band lock does not stay tight in the lock position to the Fitbit on the left side. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Secondly, Fitbit does not issue any device exchanges. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. You can also find the same information on their website (opens in new tab). The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Would be lost in life without unlimited data. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Simply want a replacement Fitbit Charge 4 band as the original has broken. You can remove them yourself. Shipping and handling charges may apply except where prohibited by applicable law. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. And if your Apple Watch has . It has passed our 26 stage testing process with no issues! Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. This protection planalso covers some accidental damage. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. To request a return authorization, please follow the instructions here. I have a FitBit Charge 4 special purchased 7/19/20. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Fitbit offers a limited product warranty. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Shop for VINSOC Electronics & Mobiles on noon. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Any age. The membership will be linked to your Fitbit account. You must return the Product to Fitbit to receive a refund. ). T3 Verdict. Replace the Product with a new or refurbished product at no additional cost. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. (i.e. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. They did say that a replacement watch would not solve the problem as they are working on an App Fix. *This open box product may have visible dents or scratches. Please check that the email youve entered is correct. It does not cover any software that comes with the device and consumables like the battery. Get the low-down on all things Fitbit legal. Include 2 pcs tempered glass screen protectors Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. If it doesnt work, Fitbit normally replaces it. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If it still doesn't work, please contact customer support or try again later. Lets fix it! Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Did your warranty already run out? I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Lets fix it! No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. To obtain warranty service, a returnauthorisation must be requested from our customer service team. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. There are two barcodes on your Fitbits original packaging box. . Which Fitbit model is this happening to? Or cosmetic damage like scratches and dents. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. We value every customers' feedback to Improve our products & services. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you scratch your screen, Fitbit is not obligated to replace the device for you. Worst watch Ive ever been given & owned! Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. I really miss it. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Another option is to check how you purchased your Fitbit. This limited product warranty is provided free of charge. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Please advise how to file a claim. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Verizon Extended Warranty is $5 per month, per device. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. It works, but I cannot see anything on screen or reset. Stay tuned for future updates. See the Fitbit. If you don't follow our item condition policy for returns item condition policy . Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. 2 Take a bottle of toothpaste (non-gel). I purchased a Fitbit Sense in late June of 2021. Sorry to hear about your Fitbit Charge 4 not locking with the band. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Their returns system is frustrating in the extreme. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Also, the cost may be prohibitive and not worth it. Thats usually a problem with the Bluetooth connection. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. If you want to continue enjoying your Fitbit, you have to buy another one. Got a new or replacement Fitbit? See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Thats terrible! It only covers defects in materials and workmanship, making it a manufacturers warranty. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please contact Fitbit Support directly. Ive tried everything. It kicks in after the manufacturer warranty and could be worth a look. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? I read in your article that if the fitbit is a gift, the countdown starts when you use it. Returns shipping; 30 days: Money Back, Replacement: The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Find strength in numbers. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! How do I get it replaced under warranty? Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Looking for Fitbit's return policy? 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Which Fitbit you own and how you use it. Compare & save up to 40% with Securranty. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! See the Fitbit. Email Quote. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Any other toothpaste will be fine as long as it isn't gel. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. The Fitbit Versa 3, is more than just an update to the Versa 2. 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