Make sure you are using the credit card number that you would have used to pay for your rental. Earning Emerald Club credits from renting with Enterprise. What are the requirements for renting a car? How do I earn frequent flyer miles or hotel credits on a rental? The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. We will not charge you a fee for using your personal EZ Pass transponder. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. Resolved. To locate your statement for a specific rental, you can enter your Last Name and the Contract (or Rental Agreement) number. Why am I being charged now after my rental period has ended? How do I cancel my car rental reservation? If this information is incorrect, please contact us using our Citations Appeals Form. Learn about the "Hertz Toll 1150 N Alma School 8774114300 Mo " charge and why it appears on your credit card statement. Terms and conditions apply. The TollPass Convenience (TCC) Program offered in Southern California allows customers to utilize covered toll roads and pay electronically. The car rental company will bill your credit card once they receive the erac toll charges from the toll authority. The information - based on the date, time and vehicle - indicates that you were the renter. SA. While the Enterprise Rent-A-Caruses TollPass service to help you pay toll charges, you'll pay an arm and a leg for convenience. Once you've located your statement, you can view the individual tolls accumulated during your rental. of your rental contract. Then, click "Find Statement". Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. Enterprise using shady tactic on toll fees. (32). You may use the cash toll lanes and pay for your tolls as you incur them. A few ways that you can use to pay the toll road fee include: Cash. My Paypal card was charged 4.15 . You may utilize the non-express/HOV lanes on these roads as those lanes are not tolled. Then, click "Find Statement". Advantage and Hertz use the PlatePass company, which charges a $4.95 daily fee plus tolls at the higher cash or toll-by-plate rate, with a $24.75 maximum fee per rental.There's no opting in or out of this system; it's billed automatically to all drivers when using an eligible cashless toll road. Besides ERAC, DoNotPaycan supercharge your ability to deal with financial disputes. How do you know that I generated this violation or toll? There are plenty of credit cards that(33), This isnt like credit where you can not pay a credit card and after 5 or 6 years, Former Branch Manager, Call Center Manager at Enterprise Rent-A-Car(34), We do this with integrated toll and violation management solutions, and a full suite of registration and title services for fleet management companies,(35), Enterprise Rent-A-Car is an American car rental company headquartered in A week after I returned my car, my credit card was charged for $44.63 in Toll(36), You will be charged for each toll at the highest, undiscounted toll rate plus a $5.95 convenience fee for each calendar day when tolls are incurred. (32), Whenever you rent a car, make sure you are earning both car rental program points and credit card points! The transponder rental charge will appear on your Rental Agreement; toll charges will appear on your credit or debit card statement separate from rental charges. When this occurs, customers pay for their violations or tolls directly to the local authorities. How do I pay for tolls? Youll receive an appeal letter that contains state vehicle codes to boost your case. Florida Finally Gives Tourists a Way to Avoid Rental Car Rip How to avoid getting dinged with surprise rental car toll fees Then click on Find Statement. Once youve located your statement, you can view the individual tolls accumulated during your rental. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, https://www.enterprise.com/CitationPayment, We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else, United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. 2023 Enterprise Holdings, Inc. All Rights Reserved. 9302 Jeff Fuqua Blvd Ste 2645, Orlando, FL 32827. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Our TollPass transponder service applies to transponder toll roads in this area and our TollPass service applies to toll roads in the Commonwealth of Massachusetts but the coverage area is subject to change. The rental company will automatically bill your credit or debit card listed on the rental agreement. A current listing of TollPass Service Area covered roads is available upon request, at TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. Your credit card or debit card on file with the rental agreement will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day, not to exceed $30 per rental period. ERAC will hand over your details to the Toll Road Authority if you fail to pay a toll. How do I update or change the credit card on my profile? Refer to your Rental Contract for details. (35). Answered in 5 minutes by: Lawyer: Legal Eagle Legal Eagle, Lawyer Category: Legal 86,567 Experience: Verified You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the name as it appears on your rental contact and contract number or partial credit card number used to pay for your rental. Accessing your toll receipts is simple. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. You're having financial challenges paying the extra charges. Once on the Locate your Statement page, you will see a link to the right of the Find Statement link that states: Auto-Receipt Sign Up. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Refer to your Rental Contract for details. If you drive on a covered toll road you will be automatically opted in to our TollPass Convenience (TCC) Program. Offered via toll-by-plate or installed transponders. No credit is provided for days the rented transponder is not utilized. no contact from their research team who I am told will ask for a receipt to prove our These roads are indicated with a Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. Reddit pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: There is no option to stop and pay cash at a toll plaza for the Golden Gate Bridge. Renters who dont have a credit or debit card on file will receive an invoice for all toll-related charges. Misc. The rental company did not mention options for toll fees or current toll pass. Atlanta, GA 30384-3328. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. The toll roads in the Commonwealth of Massachusetts only accept "electronic payments" and do not accept cash. First seen on February 21, 2023, Last updated on February 21, 2023 The letter we sent you includes details about the date and time, as well as the location of the incident. You may avoid our TCC fees by utilizing one of the other non-tolled bridges in the area, such as the George Rogers Clark Memorial Bridge (Second Street Bridge) or the Sherman Minton Bridge (I-64). Enterprise Rent-A-Car credits customer $4,000 after Go Public (See Additional Terms and Conditions below). But as a courtesy this time she will refund the $7.50. Enter your last name and your Rental Agreement number. $3.95 - $4.95/usage day $24.75 rental max. Why have I received a letter directly from local authorities about a violation or toll? (23). (33). Can I transfer my Emerald Club free days to someone? The information - based on the date, time and vehicle - indicates that you were the renter. * Toll policy differs depending on the area you rent from . The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. https://www.enterprise.com/CitationPayment. Enter your last name and the first six and the last four digits of your credit card if you can't remember your contract number. To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. (29). Review the information for accuracy and authenticity. Why am I getting multiple bills for the same rental period? 2022 Enterprise Holdings, Inc. All rights reserved. Avis e-Toll price and terms. 2023 Enterprise Holdings, Inc. All Rights Reserved. There is no TollPass Convenience Charge on rental days that you don't use a toll road. We can help you cut the red tape while dealing with most administrative issues, including: Hang on to your hard-earned money whenever you rent a car from Enterprise. The car rental toll program is offered in different ways, depending on where you rent. Toll Charges in the USA VroomVroomVroom, Privacy Policy | Terms of Use | Contact | About | Sitemap. Terms and conditions apply. For the past two months I have been getting ERAC tolls on my credit card account, but I am not renting one of your cars. Does Enterprise car rental keep a data base of Quora Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. Make note of the license plate and end date of your rental period. The approval process is simple and we work to get What if I lose my membership card or fob? Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. Avis Rent a Car. What are my options to drive on the toll roads covered by the TCC Program? Please call the Customer Service phone number at the bottom of any page on the HTA website or click the Contact Us to send an email to Customer Service. Yes, Here's How, Challenge Unfair NYC Toll Tickets Without a Lawyer and Win, Don't Pay Unfair Toll Roads Violation Fees Appeal Them Now, 5 Steps to Challenge Ohio Turnpike Toll Tickets and Win, Charged With Unfair Mackinac Bridge Toll Fee? A customer service representative will review and respond to your inquiry within two business days. Whether you are looking to apply for a new credit card or are just starting out, there are a few things to know beforehand. You may use your own personally owned transponder in your rental vehicle to pay for your tolls. (28). (8). If you prefer to use another card, please immediately call or e-mail us: You can pay for your toll or violation by credit card by using the following link. Rental Vehicles | The Toll Roads If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. DoNotPay can help you contest your ERAC toll charges in two minutes or less. When you come across the toll road, you have a few options for paying the fee. The Ultimate Guide to Enterprise Plus Loyalty Program [Car (11). Why have I received a letter directly from local authorities about a violation or toll? Want to sign up to automatically receive toll receipts to your email? If you paid for your car rental with a credit card or debit card: United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. The daily Toll Pass Service fee does not include the actual toll charges. (10). Why am I getting multiple bills for the same rental period? Atlanta, GA 30384-3328. How Does A $3 Toll Turn Into A $20 Rental Car Charge? (7). It's that simple! Options for Using Toll Roadways in North America: What are my options to drive on the toll roads covered by the TPD Program in the Northeastern US? Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. You may use the cash toll lanes (where available) and pay for your tolls as you incur them. Commercial & Fleet Solutions Verra Mobility The charge was bogus I did not even drive the day of the charge. https://www.enterprise.com/CitationPayment Renter expressly authorizes Owner or its affiliate to transfer to a third party Renter's name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. Plus Your Points is back! Resolved. Goofy, and as of 8/8, still Tolls vary dependant on the road used and the length of the journey. Rental Car Citation and Toll Notice Proce Enterprise Holdings Latin America & Caribbean Car Rental Locations. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." whereabouts at that date and time..Guess our lodging bill will fix that, but am now For all rentals, the maximum charge is $29.75. The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. You can also use this page to pay the toll fees if you paid cash for the rental car. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. Look out for your traffic ticket issuer's response to discover whether you won! Go to 2. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Registering your rental car with The Toll Roads will ONLY cover tolls for the 73, 133, 241 and 261 Toll Roads in Orange County. How Does A $3 Toll Turn Into A $20 Rental Car Charge? Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. (20). Want to sign up to automatically receive toll receipts to your email? Find Your Toll Statement Highway Toll Administration For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of video-monitored toll collection services. PlatePass | Hertz The lady said I need receipts to prove i was not driving that day. Terms apply. (877) 765-5201. Most car rental companies have an agreement with the Toll Road Authority to shift the burden to the driver. Replied. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. Our billing system notifies you about each individual toll or violation. $11.00 per rental Day. Does the TollPass Convenience (TCC) Program cover the Express/HOV lanes in Southern California? What happens if I drive on a toll road? What is the driver's license policy when renting a vehicle with National? POS REFUND ENTERPRISE CAR TOLLS8778601258. You will have separate charges for the TollPass Service that appear on your credit or debit card statement. Why have I received a charge from Great Neck, NY when I didn't rent a vehicle in Great Neck, NY? Our goal is to notify you so that you are alerted as soon as possible. Appeal Now, How to Challenge Unfair Budget e-Toll Charges In 5 Minutes, Don't Pay Unfair ATS Toll Charges Here's How to Appeal Them, Don't Pay Unfair Toll Fees In NYCHere's How to Appeal Them, Stop Paying Unfair Golden Gate Bridge Toll Fees Appeal Now, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. HERTZ RENT-A-CAR . How to Avoid Car Rental Toll Charges AutoSlash Rent a transponder from us (not available at all locations), Stop and pay cash at the toll plazas (where available), Utilize your own transponder device compatible in the applicable jurisdiction. Why am I getting multiple bills for the same rental period? If your vehicle is not equipped with an installed transponder device or if you have not activated your installed transponder device or you utilize toll roads without otherwise paying the applicable toll, we will automatically enroll you in our TollPass Service. Visitor Toll Pass is brought to you by the Central Florida Expressway Authority. The charge ENTERPRISE CAR TOLLS was first reported Jan 15, 2014. Find out how by visitng E-470. (877) 765-5201 Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. 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