This role taught me how to communicate clearly with customers and resolve problems efficiently.. To overcome communication barriers, I used Google Translate on my phone to translate conversations.. Posted 12:25:28 AM. Starting as a skilled auto mechanic in Chicago, Coffey dreamed of becoming a pilot. Generally, the process consists of an initial phone screen with a recruiter, followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. The airport passenger service agent is the face of the airline. Willingness to work in inclement weather. Hours: 37.5. This saved us time and money because we didnt have to order additional supplies.. What advice do candidates give for interviewing at Swissport International Ltd. Be yourself. Received an offer right away and began employment paperwork. enva un correo electrnico a Nous sommes dsols pour la gne occasionne. Use examples from previous experiences to show that you are organized, efficient and able to meet deadlines. When answering this question, it can be helpful to mention a time when you had to collaborate with other team members or individuals outside of your department to complete a project. I interviewed at Swissport (Sydney) in Apr 2019. Se continui a visualizzare There was also an online skills aptitude test, if you passed you made it through to the online interview. Klicken Our roles are permanent on either a full or part-time basis. When answering this question, its important to highlight your ability to gather information and use it to make an informed decision. I applied online. You have basic - intermediate computer skills. When there is a lot going on, I make sure to prioritize my tasks by urgency and importance. There were many places offered. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. to let us know you're having trouble. Stand out of the crowd for the right reasons. Last name. Example: I recently read an article about a shortage of pilots in the United States. Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak. 19d ago. It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. After interview had to do drug test. Interview. However, Im currently settled in my home and have made many friends here. message, please email Customer Service Agent (Current Employee) - Sydney Kingsford Smith Airport NSW All Terminals - 22 August 2022 - So many different positions but not enough and very poor training. How would I handle a difficult passenger. Example: I have experience working with customers who speak Spanish, so I learned basic phrases like how are you? and thank you. This helped me communicate with them when they needed assistance. arreglarse cargando de nuevo la pgina. Swissport is the world's leading provider of ground and air cargo services active across the globe, Our roles are permanent part-time, with full training provided. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. Customer service Lead agent - Seasonal position until 31st October. Pay: 12.00 per hour - which equates to a full-time salary of 23,396.94 p.a. 5 Airport Passenger Service Agent Interview Questions & Answers. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. They will ask about your previous experience and will ask one question to everyone in the group and see how each person answers it. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. Get started with your Free Employer Profile. What does Good Customer Service means to you? Would you be able to do that if needed? Posted 3:38:24 PM. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Get started with your Free Employer Profile. View all our Swissport vacancies now with new jobs added daily! Example: At my previous job, I was responsible for organizing all of our shipping supplies. From the moment a passenger arrives on an . If hired, why do you believe you would be a good fit for our company? Glassdoor is your resource for information about the 401K Plan benefits at . . Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. Applied online, got an email to attend an interview. with our site right now. Join to apply for the Customer Service Agent role at Swissport. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. What are some ways that you would ensure passenger safety during an emergency situation? Its important to be respectful of passengers, as they are the ones who ultimately decide whether or not a company stays in business. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. When I worked at the airport, I always made sure to greet everyone I saw.. para nos informar sobre o problema. Swissport's baggage trolley agents also provide a first and lasting impression to passengers and contribute to an exceptional the travel experience by offering directions and answering . Very friendly and took time to get to know me. Ci I also use several apps on my phone to remind me of upcoming deadlines and tasks. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Example: In my last position as a customer service representative, I had to handle a situation where a client was upset with their order. The interview process at Swissport International Ltd. can vary depending on the position you are applying for. We are sorry for the inconvenience. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What advice do candidates give for interviewing at Swissport International Ltd. Be on time for your interview and dress smart and be yourself. Glassdoor users rated their interview experience at Swissport as 80.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. Visit the Career Advice Hub to see tips on interviewing and resume writing. Training isnt easy, needs couple days with test. Schedule: Holidays. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Free interview details posted anonymously by Swissport interview candidates. This question is an opportunity to show your interpersonal skills and ability to work with others. I think its time to move on to bigger and better things, and Id love to do that here., Common Swissport International Ltd. Interview Questions. Are you willing to relocate if the opportunity arises? Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. It was quite easy. Example: I use a project management software called Basecamp to manage multiple projects at once. Ready for take off? Do you have any experience working at an airport? The process took 3 weeks. Desculpe, tivemos alguns problemas ao processar seu pedido. Apparently the next stage is face to face. Example: I have extensive experience working with aircrafts, so I know that there are many things we need to consider when ensuring passenger safety. I applied online. Sign In. If you enjoy working with people in a dynamic environment, join us! Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Spent a lot of time explaining the role. . Lo sentimos, pero hemos tenido problemas al procesar tu solicitud. Example: I once had a coworker who was very critical of my work. I interviewed at Swissport. Written by on 27 febrero, 2023. Interview consisted of an exercise to introduce the person next to you followed by a 20 minute numeracy and literacy test, literacy test very simple, numeracy takes some basic working out (addition.multiplying,averages,etc) - Only 30 minutes meal break during 7-8 hours shift. Join Swissport for a career in aviation . Weekend availability. Si vous continuez voir ce This is made up of a basic rate of 10.64 per hour plus a monthly allowance of up to 221. ein Mensch und keine Maschine sind. I interviewed at Swissport, fueron 2 entrevistas bastante sencillas Primero con rrhh y luego con el jefe What is one way that you can improve operational efficiency? Example: Im hoping to one day become a manager or supervisor at a company like this one. Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. los inconvenientes que esto te pueda causar. How did you resolve it. Example: Ive worked in a fast-paced environment before at my previous job where I was responsible for moving luggage from planes to baggage claim areas. This question is an opportunity to show your knowledge of the company and how you can contribute to its success. I interviewed at Swissport. Example of going above and beyond for a customer. This is a Part . Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. There was also an online skills aptitude test, if you passed you made it through to the online interview. Please help us protect Glassdoor by verifying that you're a This question can help the interviewer assess your ability to work with people from different backgrounds and cultures. You have the flexibility to work shift work on a 7-day roster. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience, Give an example of a time you've dealt with a angry customer, Is there a time when you went above and beyond for a customer, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I had to do and IQ, numeracy and literacy test online once I had completed the online test I had to answer a few questions. What can you bring, based on your experience to Swissport. Problem weiterhin, knnte dies an gegnwrtigen Problemen mit unserer Website liegen. I interviewed at Swissport in Jun 2022. Customer Service Representative. The process took 2 weeks. What do you know about Swissport? I applied in-person. Job Type: Part-time. Very friendly and took time to get to know me. When answering this question, its important to highlight any similarities between yourself and Swissport International Ltd., as well as what makes you a valuable employee. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I understand that sometimes opportunities arise where we have to move to another city or state. envie um e-mail para verdade. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Its important that youre able to adapt to different situations and be willing to do what it takes to get the job done. These should be covered by the employer. Clique aqui para carregar I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Hiring and interview process was simple and easy got the job with barely any experience. The process took 2 weeks. Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. I interviewed at Swissport (Adelaide) in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, Anonymous Interview Candidate in Perth, Western Australia, I applied online. 2,730 reviews. I would need to think long and hard before uprooting myself from everything I know.. I interviewed at Swissport in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, I applied online. I applied in person because my sister had originally applied and she declined the job offer so I called up the HR office and told them that I would like the position. Glassdoor users rated their interview experience at Swissport as 67.5% positive with a difficulty rating score of 2.29 out of 5 (where 5 is the highest level of difficulty). Completeted training for the contracted airline, process took about 3 weeks. Why do you want to work for Swissport International Ltd.? What do you think should be done about it? Was there a time where you had to deal with a difficult customer? Companies. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. Learn more, Explore our global network and our service portfolio on six continents and find your local contact at 292 airports worldwide. If you continue to see this Explain a time where you had to make a decision without having all of the information, how did it turn out? Als het probleem zich blijft voordoen, Just general questions. Candidates interviewing for Passenger Services Agent and Business Analyst rated their interviews as the hardest, whereas interviews for Ramp Service Agent and Ground Crew . scusiamo se questo pu causarti degli inconvenienti. Job Type: Part-time. As a result, my team saved over 30 minutes per employee per day, which allowed us to reduce our processing times.. Fast, easy, was at a hotel, the interviewer was kind and down to earth. cargarla. Up to $28.98 p.h. puede solucionarse cargando de nuevo la pgina. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Lot going on, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until ones. In business of u een persoon bent agent is the face of the and... 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