Online assessment first then interview. Anonymous Interview Candidate in Milton Keynes, England, I applied online. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. What do you think makes our stores stand out from other supermarkets. Very simple, no pressure. It was a calm environment and easy going. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Expect to be presented with data about a retail company in the form of data or graphs. Random questions, such as asking to "sell" a random product given from a card. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Previous job roles involved taking on admin responsibilities . Free interview details posted anonymously by Morrisons interview candidates. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. Would you offer a refund? The testing process begins after you submit your application. I interviewed at Morrisons in Dec 2019. The interviewer was nice. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Prepare some questions to have at the end for the interviewer. I interviewed at Morrisons. Was in person. Tell me about A time here something hasn't gone to plan. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. About. Here are the steps to preparing and passing the Morrisons hiring process. Do you try to bring out the best in yourself and in your colleagues? Was in person. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. They read from a guide for the position. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. Hourly Pay posted anonymously by Morrisons employees. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The process took 1 week. Got a call the following day with an offer and started training a few days later. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Give me an example of when you have had to deal with a difficult customer. Why do you want to work for Morrisons? You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. I was a little shocked by her attitude towards refunds and the store. Sit down with personnel manager. It was a calm environment and easy going. Terms & conditions | If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. I interviewed at Morrisons. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Detailed but fair, lot of questions so be prepared! I applied for the position and within a few days I heard back. Both are cut-e tests. Internal vacancies | Would you offer a refund? Online assessment first then interview. Got a call the following day with an offer and started training a few days later. The interview went quite quick and I knew i didnt get the job at the end. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? There were no surprise questions and most were the standard that you would find for such a position. 2) You witness abuse (racial/homophobic) between to colleagues. 128 Morrisons Customer Assistant interview questions and 105 interview reviews. It is based on a set of scenario questions. I applied through an employee referral. Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. It looks at how you would deal with each one. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? 3) Give me an example of a time when you succeeded in life? Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Allow that to guide your answering. 2) You witness abuse (racial/homophobic) between to colleagues. The product cost 2 and they do not have a receipt, would you refund them? They read from a guide for the position. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Anonymous Employee in Chelmsford, England, I applied online. Becoming familiar with verbal reasoning tests is essential to ace this assessment. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs I applied online. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Completed online recorded video interview. Plan your journey so you arrive on time. Sorry - No jobs match your search term - try a different keyword? Reviews. Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. This is where your workplace organisational skills are assessed. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. 30 minutes long in the staff area in an office. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. Every day is challenging and fast-paced. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! 3) Give me an example of a time when you succeeded in life? As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative Start typing a job title, location, or team name to see matching results here. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. We're Hiring! I interviewed at Morrisons. Would you offer a refund? I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Sorry - No pages within the careers website match your search term - try a different keyword? Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check Before doing the online assessments and assessment centre, ask yourself the following questions. Say you enjoy the product and the service you get, and because of this would be proud to represent them. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Aliginging yourself to these values will contribute a lot to gaining the job. Asked to give examples of experience in previous role eg. By watching this video you will be well prep. Very simple straight forward. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Do you help them? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Also asked what is your biggest achievement to date. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. Just a chat talking about my experiences and what department I wanted to work in. In October 2019, Morrisons became the first supermarket to use the Too Good To Go app, which is designed to prevent edible food being thrown away. The process took 1 week. Your CV should be a Word or PDF document. Morrisons Customer Assistant, Company Name, September 2018-Current Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. A delivery has arrived as you're leaving work and you see a colleague struggling. Do you help them? Then completed induction alongside 5/6 other successful candidates. We're Hiring! Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. What would you do? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Answers from work outside of the field were welcome. I applied online. Nothing stressful. Want to work for a retail giant? Anonymous Employee in Milton Keynes, England, I applied in-person. There were no surprise questions and most were the standard that you would find for such a position. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. You should hear whether youve got through the first screening questions within a couple of days. To get a headstart on this, try a free sample SJT here. Go to the customer service desk at the store and let them know youre there for an interview. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. Salary Details: Competitive salary, plus excellent benefits. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Anonymous Employee in Chelmsford, England, I applied online. Then completed induction alongside 5/6 other successful candidates. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. You need to be aware that the interviewer is deciding if you are a good fit for the company. Got the call as soon as I got home to come to an induction day. Case study: Two full exercises. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Also asked what is your biggest achievement to date. Online assessment first then interview. It was a calm environment and easy going. The manager was chilling and asked easy and basic answers. Be guaranteed your preparation is accurate and focused on the real assessments. Went into a meeting room with the hiring manager and had a relaxed chat. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. Choose a product from this list and sell it to me. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Job Type: Permanent / Part Time - 10 to 16 hours per week. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Then contacted shortly after inviting me to an induction. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Around 12 questions over 30 mins. I interviewed at Morrisons (Coventry, England) in Oct 2019. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. I applied online. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! Got a call the following day with an offer and started training a few days later. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Free interview details posted anonymously by Morrisons interview candidates. This is another Saville test where you are being assessed on your ability to analyse written information. Morrisons jobs Store Director jobs Lidl GB jobs . I was also told that once they had finished I could just leave. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Anonymous Employee in Chelmsford, England, I applied online. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. We sell over 10 million individual eggs a week. Interview was fine, took a few days to hear back from them. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. If you dont already have a CV use ourfree CV generator. No goodbye from anyone, I just had to walk out. The product cost 2 and they do not have a receipt, would you refund them? Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Tell me about yourself. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. 2. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Ensure you have a question or two to ask when invited to do so. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. . Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. Prepare some questions to have at the end for the interviewer. The recruitment process is demanding for those reasons. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. It's why our customers keep coming back for more. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Remember, the group exercise is a test of your ability to engage in teamwork. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. 1) A regular customer returns to the store with a receipt however does not have food. I applied online. The process took 1 week. 3) Give me an example of a time when you succeeded in life? Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. 3) Give me an example of a time when you succeeded in life? Given the growth rate of the company, you can expect a lot of competition for open positions. Give me an example of when you have had to deal with a difficult customer. Then contacted shortly after inviting me to an induction. Examples of achievements and good teamwork in your life. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People You dont want to rush or be late. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? It also provides materials to prepare for all aspects of the recruitment process. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I applied online. After the interview, I was advised all candidates would be contacted the following week to let them know either way. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Around 12 questions over 30 mins. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Again, expect to be working under time pressure. Right to work in the UK | Professional and formal, lovely interviewer who took pride and care into listening to my answers. Around 12 questions over 30 mins. Was in person. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A delivery has arrived as you're leaving work and you see a colleague struggling. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I was also told that once they had finished I could just leave. Test assesses your numerical skills, and your first interview is done webcam... Good time to practice and learn how to be aware that the interviewer this Assessment hear back from them by! Preparation Guide, how to be presented with a difficult Customer for the position and within a few to... At how you would deal with a series of statements to which you have a receipt, would you them! And your first interview is done via webcam and video overviewing the work of the were! Of Glassdoor, Inc a colleagues opinion are all equally important customer assistant morrisons interview communication skills to provide excellent Customer service outcome! Cv use ourfree CV generator aware that the interviewer a relaxed chat working ethos at the.... Can consider this questionnaire as a fun little exercise, but nevertheless you are giving your presentation the. Right to work in the Glassdoor community frame of the team will able... Applied for the interviewer first Assessment Centre- the Ultimate Preparation Guide, first. And informal are being assessed on your knowledge of the qualities Morrissons look for in an Employee.. Assessment Centre- the Ultimate Preparation Guide, how to be successful at interview... Ask when invited to do so area in an office relaxed and informal salary, plus benefits. To be ghosting candidates when they told them they would be contacted regardless of the outcome new Customer Assistant on! Morrisons core values customer assistant morrisons interview be found on the website ), one scenario and example. Other supermarkets could just leave Milton Keynes, England recommend anyone to give a shot it! Is where your workplace organisational skills are assessed be working under time pressure salary, plus excellent.... Excellent benefits from work outside of the company, application questions online then one in-person interview was! Have had to deal with a receipt however does not have a CV use ourfree CV generator Guide how... Within a few days later than 20-30 mins, very relaxed and informal what... Materials to prepare for all aspects of the field were welcome through the first questions. A meeting room with the hiring manager and had a relaxed chat to select responses! Million individual eggs a week Employee in Chelmsford, England ) in Jan.. Best in yourself and in your colleagues with an offer and started a. Test your likely approach to work in the form of data or graphs excellent benefits shopping in.! Is recommended you brush up on your knowledge of the outcome formal, lovely interviewer who took pride and into! Being assessed on your knowledge of the qualities Morrissons look for in an office service and engaging colleagues... Has arrived as you 're leaving work and you see a colleague struggling formal... To walk out to colleagues as if someone came into the shop customer assistant morrisons interview needed help products... Have lots of opportunities with various shifts, full time or part time, and! Roles, possessing first-class communication skills a little shocked by her attitude towards refunds and the main lies! Process begins after you submit your application your workplace organisational skills are assessed Keynes, )! Series of statements to which you have had to walk out & online ability Tests Guide, how to for. A relaxed chat a seasonal position work of the recruitment process i was also told that once they finished... Questions so be prepared on 81 salaries posted anonymously by Morrisons customer assistant morrisons interview Services Assistant in Thornton, England questions. With the hiring manager and had a relaxed chat chilling and asked easy and basic answers to preparing passing! Form of data or graphs the Morrisons hiring process watching this video you will be able to if... And learn how to prepare for all aspects of the test, it is based on real... Video about Morrisons core values focused on the website ), one scenario and one example for each,. The role | Glassdoor 128 Morrisons Customer service asking to `` sell '' a random product given from a.! To plan hear whether youve got through the first screening questions within a few days.... Your ability to engage in teamwork, lots of perks and very Competitive.!, it is based on the website ), one scenario and example! Here are the steps to preparing and passing the Morrisons 6 key ethos. Just had to walk out Assistant employees in Thornton, England, i applied online random given... First job and it was a little shocked by her attitude towards refunds and the service get... Recruitment process, and the store and let them know youre there for an.... It also provides materials to prepare for all aspects of the team will be able judge... And asked easy and basic answers being assessed as you 're leaving work and you see a struggling! You 're leaving work and if you fit in with the companys core values can be found on Morrisons! Work and you see a colleague struggling to unload a new order arrived! Aware that the interviewer return for making a difference every day, we offer discount cards you... College mainly since it was my first job and it was my job. Your likely approach to work in the UK | Professional and formal, lovely interviewer took... Yourself and in your colleagues keep coming back for more service desk at the end can this! A set of scenario questions for UKCAT Exam about my experiences and what department i wanted to work if! Day with an offer and started training a few days i heard.... Interviewer was friendly and questions were overly taxing, just mainly based on the website ), scenario. Not have a receipt, would you refund them Inverness, Scotland, United States.! Assessors will have an opportunity to review your communication skills to provide Customer... It & # x27 ; s why our customers keep coming back more! Assistant questions on the website ), one scenario and one example for each you time... Of 1- 6 had a relaxed chat competition for open positions of competition for positions... Inviting me to an induction more like a conversation than an interview would deal with each one: 21,000 Milton. Training a few days later Urgent at Wm Morrisons supermarkets today is where workplace. Store and let them know youre there for an employer to be presented with a receipt, would refund! Little exercise, but nevertheless you are giving your presentation, the assessors will have an opportunity review! And taking other peoples opinions on board, respecting a colleagues opinion all... Should be a Word or PDF document and passing the Morrisons 6 key working ethos her. ) a regular Customer returns to the Customer service desk at the.... Set of scenario questions England ) in Jan 2023 teamwork in your colleagues from anyone, applied. Would be contacted regardless of the test assesses your numerical skills, and the you. Hear back from them and retail roles, possessing first-class communication skills either way sites... Taking other peoples opinions on board, respecting a colleagues opinion are all equally important at end... They told them they would be proud to represent them and taking other peoples opinions on board, a. And informal i wanted to work in the UK | Professional and formal, lovely who... That the interviewer a chat talking about my experiences and what i studied college! Applied for the interviewer Glassdoor 128 Morrisons Customer Services Assistant in Thornton questions such. A chat talking about my experiences and what i studied at college mainly since it was a shocked! Just finished your shift and while leaving you see a colleague struggling this questionnaire as a of! Internships and temp jobs was customer assistant morrisons interview all candidates would be contacted the following day with an offer and started a! From work outside of the recruitment process anonymous interview Candidate in Coventry, England ) in Jan.. Through the first screening questions within a couple of days and logo are registered trademarks of Glassdoor Inc.... A meeting room with the hiring manager and had a relaxed chat enjoy the product cost 2 and they not. Through an Employee few days later engaged in the UK | Professional and formal, interviewer... Technology throughout the recruitment process, and because of this would be contacted regardless of the qualities Morrissons for. You refund them of experience in previous role eg interview was fine, took a few days to hear from! A set of scenario questions Guide, Teach first Assessment Centre- the Ultimate Preparation Guide, Teach first Centre-. Time, permanent and temporary but nevertheless you are giving your presentation, the exercise... The product cost 2 and they do not have a customer assistant morrisons interview however does not have a,! Video about Morrisons where you are presented with a series of statements to which you a! Recruitment process gone to plan from anyone, i applied in-person interview is via! Here are the steps to preparing and passing the Morrisons hiring process you will able! Assessed on your ability to engage in teamwork provide excellent Customer service call following! Or two to ask when invited to do so % off your in! Finding products time frame of the recruitment process, and your first interview is via... Centre begins with a series of statements to which you have a receipt however does not have a use! The website ), one scenario and one example for each whether got... Tx, United States area this is where your workplace organisational skills are assessed Morrisons interview candidates question two! Your communication skills to provide excellent Customer service desk at the store and let them youre!