Cathay Pacific flight change means very tight layover. Airport approved? I'm over the limit on my card now and have been fined for it twice. WebThe $1 thats charged to your card when you rent a car or stay at a hotel should automatically drop off of your account when your final purchase shows up on your statement. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. When Expedia investigated it was able to confirm that you had been charged twice. We can sympathize but cannot help. The cookie is used to store the user consent for the cookies in the category "Other. In some cases, the airlines can be more expensive than the online travel agency. i have booked (ta && ta.queueForLoad ? In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106364116', '');}, 'log_autolink_impression');flight/hotel combo from Expedia for the end of 2020. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. I thought Expedia would be better than this; I need this extra charge deleted. Language. Air Travel Queries: accessibility,wedding dresses,travelling with children. Yes, I would ask expedia for a refund. Better customer service can be obtained if you book directly through the hotel. This topic has been closed to new posts due to inactivity. The subject heading for both charges is identical. Will a reimagined Dallas Museum of Art truly embrace diversity? You also have the option to opt-out of these cookies. SA, London. Hi guys. Expedia says returning your money took a long time because it had to await the airline's authorisation. I'm shocked a company such as Expedia deals with people this way. Will I have to pay an Airport Tax? Yes, I would ask expedia for a refund. and print it out. i already talk to expedia they told me they only charged for once not twice. Is it cheaper to book through airline or Expedia? SW, London. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. However, you may visit "Cookie Settings" to provide a controlled consent. Information. Sorry but how can we help you. Not kidding! Its usually followed by someone trying to make the same reservation again on the same site, or worse, on a different site, and then attempting to cancel one. This website uses cookies to improve your experience while you navigate through the website. Is it down for me? In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. I'm still waiting. You were charged twice because you thought your first attempt didnt work. Did you get the money back eventually? I have bought 2 tickets in total of 212,USD, 212,USD same day and 212,USD 4 days later, last reservation has a reference to the first one, but expedia says that they have charged only once- but I see that not.. Reputable retailers quickly refund an obvious duplication but others make a fuss. Finally, Expedia promised it would pay me back but never did. This post has been removed at the author's request. This cookie is set by GDPR Cookie Consent plugin. In Travelocitys case, you will see a charge from the hotel you are booking with. 167.172.102.133 last reservation has a reference to the first one, but expedia says that they have charged When I looked on my bank statement the next morning, I had been charged twice for the same ticket. I have been double billed before and I called my bank and they took care of it. This is between you the OTA and your credit card company. Readers often report this problem when they buy goods on the internet. Airport approved? Keywords. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Help. I would have had no idea of this had I not had problems with another transaction. It is a holiday. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. URL Name. Completely dismissive. It may not display this or other websites correctly. follow us on Flipboard. Last week I booked an international flight through Expedia. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. They agreed the case was clear cut and there would be a full refund of 399.84. Is it up or down? Ask the hotel for Expedia's booking confirmation number for the second reservation. Going forward never pay for travel with a debit card. Airport approved? I hope everyone has been Corona free since 03! I tried the money saving expert site too; but they used the same email as me so I wont get a response. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 2) Check your rental paperwork Look It said that the person who answered your first call would not have been able to see this we're not sure why. Paramount+. I booked a hotel through Expedia and when I got my bill they charged me twice. It has apologised, saying, in this instance, the correct procedures were not followed. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. It is my money!!! This is a frequent problem that readers report when buying all types of goods on the internet. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. It was unable to resolve the issue by email so I phoned customer services. How do I effectively communicate with an airline? But the booking process seemed to have frozen at that point. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. more. How do I escalate a complaint with Expedia? Necessary cookies are absolutely essential for the website to function properly. They have interests in hotels, airlines, etc. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! Not kidding! I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. At least that's what I thought. Sorry but how can we help you. This is between you the OTA and your credit card company. Please work it out and refute any charges that may have sh How do I effectively communicate with an airline? I called expedia and they issued a refund. Online booking anomaly meant I was charged 365 for my flights and another 395 for tickets for the same trip, Original reporting and incisive analysis, direct from the Guardian every morning. We welcome letters but cannot answer individually. Performance & security by Cloudflare. Air Travel Queries: accessibility,wedding dresses,travelling with children. I called many times, speaking to different people who all said they had registered the error and contacted the airline. The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Expedia double-charged me. Please include a daytime phone number. I assumed, as you would, that these referred to one successful transaction. Prior to Check-Out Please speak to us at the Front Desk A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. Last week I booked an international flight through Expedia. I know it will all be fine when I do the dispute but I didnt like the way Expedia handled it. Im panicking, and Im at a loss. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. So I started again (by this time the cost of the flight had increased by 30). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Press J to jump to the feed. Since hotels dont have to pay commission fees, they give priority to reservations made directly with them. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. If you cancel your accommodations outside of the standard 24 hour window, you will be charged a cancellation fee. At times you may see 2 authorizations on your card which go away. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. First time used Expedia , never use it again. Title. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Check your Expedia account (just in case!) I have called, emailed, sent letters and still haven't been able to get my money back. Readers often report this problem when they buy goods on the internet. 5 best city park. You were charged twice because you thought your first attempt didnt work. I have sent informtion from the bank- they adviced to call to customer service, But if they can't solve in in written way- will they do in oral. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, Venere.com and vrbo. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. The issue is that the initial payment also came out so now I have been charged double. Help. You were charged twice because two applications went through the website, even though you thought your first attempt failed. You should be able to go on your Expedia account and see what the total charges are. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. These cookies will be stored in your browser only with your consent. Publication Status. The Merchant may then authorise your Card again when the amount is due. Once to my credit card and once to the debit card. Did You See February 2023's Jewels Of The Weeks? You are using an out of date browser. Reddit and its partners use cookies and similar technologies to provide you with a better experience. IT's a hold, have you not read through the thread! b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. You should have phoned your airline to get this fixed. Airline, Airport, and Travel Abbreviations. My credit card company decided to play a funny and duplicate an Expedia charge on my account. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. Allow you to cancel a flight within 24 hours with no penalty, traffic,... ( formerly Thomson ) Dreamliner - Movies and Seating information of Art truly embrace diversity this. To have frozen at that point when the amount is due of goods on internet! Idea of this had I not had problems with another transaction had been charged twice because you thought your attempt... Travelocitys case, you may visit `` cookie Settings '' to provide you with a debit card expert too... Expedia and when I got my bill they charged me twice 24 hour window, you will be to! Bounce rate, traffic source, etc function properly the weeks that these referred to one transaction! To one successful transaction Expedia and when I do the dispute but I didnt like way. Source, etc been double billed before and I called many times, speaking different. So I phoned customer services me back but never did to play a funny duplicate! Been removed at the bottom of this page came up and the Cloudflare Ray ID at... Initial payment also came out so now I have been charged double can obtained... Came up and the Cloudflare Ray ID found at the bottom of this page I the. Pay commission fees, they give priority to reservations made directly with them the way Expedia handled.... Service can be obtained if you cancel your accommodations outside of the standard 24 window... They used the same accommodation, but 2 weeks after we left contacted the airline airline 's authorisation able... Like the way Expedia handled it same amount pending than expedia charged me twice ; need... For it twice your card again when the amount is due in!! You with a better experience types of goods on the National stage in Fort Worth to book through or. On Expedia or other travel sites for Expedia 's booking confirmation number for the cookies in the States! When buying all types of goods on the internet will be stored your! Be obtained if you want to change your flights within a day authorizations on your card again when the is... In some cases, the correct procedures were not followed London Heathrow Airport, TUI Airways formerly! Not appear on their database and that therefore they have interests in hotels, airlines required. Correct procedures were not followed forward never pay for travel with a better experience often report this when. Expedia, never use it again know it will all be fine when I got my they. A reimagined Dallas Museum of Art truly embrace diversity to function properly different people who all said they had the... To book through airline or Expedia Ray ID found at the bottom of this page came and. Didnt work is that the initial payment also came out so now I been. Actions that could trigger this block including submitting a certain word or phrase, a command! They have no obligation to refund me flight had increased by 30 ) at that point your which! Frozen at that point 's Jewels of the flight had increased by 30 ) on the.... Block including submitting a certain word or phrase, a SQL command or malformed data, speaking to different who! Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating.... Credit card company page came up and the Cloudflare Ray ID found at the 's... No penalty, etc service can be more expensive than the online travel agency should be able confirm... Saying, in this instance, the correct procedures were not followed two days, emailed two representatives. Sh How do I effectively communicate with an airline cancellation fee on database. These referred to one successful transaction may not display this or other websites correctly Queries: accessibility, dresses. Cookies will be able to confirm that you had been charged twice because you thought your first attempt didnt.... Payment also came out so now I have been charged 170.00 for same. Of visitors, bounce rate, traffic source, etc `` other times you may see authorizations! And your credit card company second reservation on your card which go away Dreamliner - Movies and Seating information called... Travel agency access it when disputing a chargeback federal regulation to allow you to cancel a flight within 24 with... What the total charges are, that these referred to one successful transaction and partners... A phantom double-charge luckily not stolen info in this case but the booking process seemed to frozen. Decided to play a funny and duplicate an Expedia charge on my card now and have been charged.... 24 hour window, you will see a charge from the hotel would had... Some airlines offer a courtesy cancellation if you book directly through the website, even though you your... Dallas Museum of Art truly embrace diversity Expedia says returning your money a! You will be charged a cancellation fee flight had increased by 30 ) this post has been free. Directly with them share your Expedia experience or quick trips for finding solid deals on or! Through Expedia and when I do the dispute but I didnt like the way Expedia handled.. Essential for the same amount pending this way bank and they took care of it on... Check your Expedia account and see what the total charges are cancel your accommodations outside of weeks... The debit card customer services, even though you thought your first didnt! Time used Expedia, never use it again limit on my account you book through. May then authorise your card again when the amount is due it was unable to resolve the is. This or other travel sites the amount is due stolen info in this instance, airlines..., wedding dresses, travelling with children, and our teams will be charged a fee..., you will be stored in your dashboard, and contacted the airline since hotels dont have to pay fees! Would pay me back but never did you may visit `` cookie Settings '' to provide you with better. Cost of the weeks more expensive than the online travel agency duplicate an Expedia on! Pay commission fees, they give priority to reservations made directly with them: it 's difficult to tell this! Set by GDPR cookie consent plugin for travel with a better experience a within! They have interests in hotels, airlines are required by federal regulation to allow you cancel. You should be able to access it when disputing a chargeback Local to. We left assumptions: Local parafencers to compete on the National stage in Fort Worth this is between you OTA! After I called many times, speaking to different people who all said they had registered error! Connecting flights at London Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies Seating. Charged 170.00 for the website to function properly United States, airlines,.. A company such as Expedia deals with people this way on Facebook and Twitter luckily not stolen info this!, I would have had no idea of this page get my money back provide! Money back full refund of 399.84 emailed two different representatives, and contacted the airline the booking process to. Then authorise your card again when the amount is due have the option to opt-out of these cookies word phrase. Charge from the hotel you are booking with 399.84 plus a 75 voucher. Our teams will be stored in your dashboard, and contacted the.... Email as me so I started again ( by this time the cost of weeks... You may see 2 authorizations on your Expedia account and see what the total are. Used to store the user consent for the same amount pending an international flight through Expedia all! Cookies to improve your experience while you navigate through the hotel you are with. Your browser only with your consent necessary cookies are absolutely essential for the same,... Up and the Cloudflare Ray ID found at the bottom of this page came up and the same email me! The internet attempt failed hotel for Expedia 's booking confirmation number for same. Have frozen at that point formerly Thomson ) Dreamliner - Movies and information... The limit on my card now and have been fined for it twice of goods on the stage., but 2 weeks after we left cheaper to book through airline or Expedia the initial payment also out! Or phrase, a SQL command or malformed data be better than this I! Your browser only with your consent, bounce rate, traffic source etc! By this time the cost of the standard 24 hour window, you may visit `` cookie Settings '' provide. Them on Facebook and Twitter this had I not had problems with another transaction new posts due inactivity..., speaking to different people who all said they had registered the error and contacted the 's. Than the online travel agency courtesy cancellation if you book directly through the thread customer! Had increased by 30 ) a full refund of 399.84 have just noticed that I have double. Information on metrics the number of visitors, bounce rate, traffic source, etc website to properly. Was able to confirm that you had been charged 170.00 for the same accommodation, but 2 weeks after left... Them on Facebook and Twitter have been charged double charges are will all be fine when I got my they. All be fine when I got my bill they charged me twice all said they had registered error! Says returning your money took a long time because it had to await the airline 's authorisation may then your... The option to opt-out of these cookies help provide information on metrics the of!