Stay away of this company! I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. It feels predatory. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Well guide you through the process. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Looking forward to speaking with you soon. I booked a trip to Australia in June of 2022. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Please email us at investigation@chatdeal.com Chatdeal Team. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Enzo made the experience great. Bad customer service. This is a scam! I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Tip for consumers:Stay away from these bastards! The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Kind regards, We use dedicated people and clever technology to safeguard our platform. It's the same thing they told me three days ago. We also ensure all reviews are published without moderation. Tip for consumers:Dont trust them. BBB Business Profiles generally cover a three-year reporting period. We appreciate that you were satisfied with our service and our customer care team was helpful. You never get the same person twice. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. So what can i do ? Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. They are the worst. Dear Michelle,Amazing feedback! Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Use the flag --output to specify a different path or file name for the output. Thank you!! But it covered nothing when I want to change the travel date. Tip for consumers:Please don't use Chatdeal for anything. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. He was extremely thorough in helping me complete my booking and answering all my questions. This agency will scam you, and Kayak allows them to operate on their website. Faithfully yours, I quickly emailed back and said to cancel my reservation. we'll be in touch soon. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". biotin results after 3 months . I clicked agree and submitted even though i just lost 600. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I am positive that my bookings issues will now be resolved due to her diligence. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. They need to revamp their operations plan. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Four months later, I am still struggling to change my departure date. All I want is my tickets, we leave on Thursday of this week. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Anyone can write a Trustpilot review. Providing you a personal approach, strict solutions, and helpful recommendations. I bought the ticket with option support bundle. NEVER EVER AGAIN! Dear Wendy, Would you please provide us with more details, such as booking ID or ticket confirmation? Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? 7.8 Boarding. BBB reports on known marketplace practices. As a matter of policy, BBB does not endorse any product, service or business. Companies can ask for reviews via automatic invitations. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Possibly the worst customer service ever. Kind regards, Yours sincerely,Chatdeal Team, Horrible experience. ChatDeal Service Team. I found out that one leg (the last one of the return) flight was cancelled. Tickets were issued multiple times but not confirmed by the airline. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Enzo made my Booking experience Seamless! Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. ChatDeal Service Team. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. If you have unanswered questions please get in touch with us. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. However, it was not even possible to pay them and get a new ticket. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Worse, they prevent you from working directly with the carrier to handle issues & changes. They weren't. They are all based in India but have English nicknames so I do not know their real names. Dont use this website.will never use it again!! We hope that next time you wont meet any issues in booking with us! skm, Is this a legit agency? A support bundle needs to know what to collect and optionally, what to analyze. Big mistake. Go direct to your airline to purchase tickets. Dear Yaq,Thank you for your amazing feedback. Documents 2 . Flight changed and was never contacted about it. This is defined in a YAML file. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Conditions that determine the prices float higher and lower: Everything depends on the timing. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Documents 2 . This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. What a complete joke of an experience. Verification can help ensure real people write reviews about real companies. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Answered my inquiries and was comfortable to reach out with. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Website cancelled my flight without notice. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. 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