Home Help Center. You can send an email invitation with a link to transfer your tickets and if the recipient accepts your offer, the tickets will be placed into the recipient's Ticketmaster account. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. Further information on how we use your personal data can be found in our. How do I access and manage my game tickets for 2021 season? 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. As our Sales Terms and Conditions state, all sales are final. Listing Your Tickets 19. Its always best to check with Ticketmaster or the event organizer directly to confirm whether ticket exchanges are allowed or not. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . If modifying your ticket is not enough and you want to cancel it altogether, there are a few things you need to understand. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. Yes We will try to cover everything you need to know to make your ticket exchange a smooth and seamless process. A venue may release more tickets for Ticketmaster to sell as the event date approaches. Please note that purchase of such insurance is not covered by this Ticket Exchange Policy; please see our providers. Open the SeatGeek app. New support ticket . 1.5 We provide the Ticket Exchange so that customers who have purchased Primary Tickets from us are able to offer the same for resale on a safe and secure basis. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. fully guided tours; guided private tours; self-guided tours; testimonials; about us (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. You'll get your money back and another fan gets to go to the show. However, some places in Orlando openly advertise that they buy unused tickets, putting the legality of the whole operation in question. Gift cards cannot be used to make payments for Resale Tickets. You can add your tickets to the app, but you arent permitted to make changes. What is a CluedUpp event? 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. 5.7 You are responsible for ensuring the safe, secure and timely delivery of Resale Tickets to buyers. Contact Us You can begin the process by clicking the Sell button located in the upper right corner of the homepage. Yes, Ticketmaster makes it easy to manage your Exchange listing. (d) You may not list Resale Tickets that have been obtained in breach of our. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Now, everyone will use the NFL Ticketing Network. If in doubt about any of your tax obligations, you should seek specialist tax advice. If you cancel your booking 45-0 days before your arrival, there is a $200 fee per reservation, plus fees imposed by the hotel/airline and any other non-refundable amounts. Unfortunately, no. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. Tickets can be managed after the 2022 NFL schedule is announced in . We've made it easy to sell tickets you can no longer use on our ticket exchange, meaning another fan can go instead. Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. You should contact us using our. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Please note, if you receive a notification of a failed delivery, you must notify us of the same within 30 days of your "Dispatch Confirmation Email" being sent in order to be considered (we are unable to investigate any failed delivery issues after this period). 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. 13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. Tap Tickets in the navigation bar at the bottom. Log into your account and select from the list of 'Upcoming Events'. 12.1 The terms "including", "include", "in particular", "e.g." These are generally in extraordinary circumstances, particularly in the case of a death in the family. No. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. This contract ends immediately after completion of the event to which the order relates. Usually 2.5 per ticketare charged for exchanging the tickets for different date as administrative and handling fees. Get stock market quotes, personal finance advice, company news and more. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. (e) You must not list duplicate, counterfeit or stolen tickets. Ticketing Website App Something else. 1999-2023 Ticketmaster. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. Help us improve this article with your feedback. Sorry we couldn't be helpful. Under normal circumstances, Universal Studios tickets are non-refundable. Only they would be able to help you out if there is any chance to make changes into tickets date. 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. This blog contains everything you need to know about CluedUpp events, booking your tickets, and more. You can also modify your ticket on either parks official app youll just need to create an account to use this feature. 6.4 If you are a business seller and are registered for VAT, you acknowledge and agree the price you set for each Resale Ticket is inclusive of any applicable VAT. It knew that you had closed your account and should have contacted you to make alternate arrangements. For some deliveries, a signature may be required. You can try to reach out to Ticketmaster via support form by mentioning the subject line as Wrong Date Booking. 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. skip to content. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. Except as provided in the previous sentence, this Ticket Exchange Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. Some Ticketmaster Articles, you might be interested to read: If you're trying to access the Ticketmaster using website or app and Read more, At some point, you might face problem when trying to transfer your Read more, Have you ever encountered an error message that simply says, "Oops, something Read more, TicketMaster is one of the most popular ticketing platforms in the world, Read more. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 6.1 If we need to make enquiries about any Resale Tickets you have listed or sold, you should respond promptly and within such timeframes that we notify to you. If you bought tickets online, you already have an account - just sign in. 10.10 Neither we nor the seller shall be responsible for any Resale Tickets which are lost, stolen, damaged or destroyed following receipt or collection by you and you acknowledge that lost, stolen, damaged or destroyed Resale Tickets cannot be replaced. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. You can transfer as many tickets as you like. Additionally, Ticketmasters Fan Guarantee program offers the ability to exchange or cancel certain tickets within a certain time frame, although there may be fees associated with the exchange. Yes, it is possible to exchange Ticketmaster tickets for a different date for same event if event is scheduled for multiple dates. Ticketmaster offers the unique concept of Fan Guarantee. Tickets Can I exchange my tickets to a different day? Tickets are now on sale for the 2022-23 season. Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. 2 nr. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. Calling is a 3 hour wait time. Universal Studios tickets are non-transferrable. 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. 11.5 For the purposes of this Ticket Exchange Policy, a ". If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. In insurance, the insurance policy is a contract (generally a standard form contract) between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. You did it! We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. Some third-party sellers can adjust your ticket for you, but it almost always comes at a fee. and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. Login to your Ticketmaster Account. In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. What happens if events are postponed or rescheduled? 9 stk. You may also be subject to any other specific listing conditions or restrictions imposed by us on a case by case basis and in our sole discretion. If you want to change the date, you're usually going to have to buy brand new tickets for the c To exchange or upgrade the tickets on Ticketmaster, go to orders under My Tickets Section and click See Details or My Events option and Click the Sale button. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. None of us can go on the new date in September. Changing the seats are only allowed if your booked tickets meet below requirements: Tickets are purchased directly from the Ticketmaster website or app itself. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! (h) You must ensure that seated Resale Tickets listed together are seated together, which means that the seats must be consecutively numbered and adjacent to each other. $5.00 for trade-ins 6 to 24 hours from departure. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; However, the exchange process varies depending on the event and the seller. 24 hour right of return from time of purchase. 14.9 If a dispute arises between you and another user (whether a buyer or seller), you release us (and our affiliates, parent undertakings, subsidiaries, and its respective officers, directors, employees, agents, legal representatives and sub-contractors) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, disclosed and undisclosed arising out of or in any way connected with such dispute. Our newest experience, Beauty and the Beast, is a magical . Your order may be cancelled if it has not passed our verification process or if payment is not received in full. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster . There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. Don't worry though - you'll still be able to get into the event. Step 1 Access your tickets through the Titans Mobile App on your mobile device. In such unfortunate circumstances, you can contact the airline to request a free . The Truth About Admission Fees. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. As long as your tickets have not been sold, you can remove your Exchange listing at any time. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. How can we change the date for a different time. A full-service national event ticket marketplace. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. To increase your odds of changing or canceling your itinerary without a penalty, tweak your plans within 24 hours of making your reservation to . Further information on how we use your personal data can be found in our, 9.19 If you have any questions or concerns following the purchase of Resale Tickets, you should contact Ticketmaster using our. 3. How do I sell my tickets on Ticketmaster? What Happens If Ticket Prices Rise After My Purchase? If your event has been cancelled or isn't going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page. Always contact the appropriate Universal park to confirm the details of your particular pass. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. Note: New tickets must be indicated by a blue dot on the seat map. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. 10.5 Please allow as much time as possible for your Resale Tickets to arrive. Transfer your tickets with Ticket Transfer. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). They would be able to help you out in changing the seats with available options. We'll automatically reissue most tickets to the buyer. 2021 Vivid Seats Ltd. All rights reserved. We'll let you know if you qualify when you submit your request. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. 4.5 We reserve the right to delist any Resale Tickets if: (a) you fail to comply with any listing conditions under clause 4.3; (b) you are a business seller and fail to declare yourself as such and/or fail to comply with applicable law or regulation in relation to trading as a business; (c) of the circumstances at clause 2.7(a)-(e) apply; and/or. Comes at a fee date in September Ticketmaster tickets for Ticketmaster to as. Nfl schedule is announced in for multiple dates Sales Terms and Conditions state, all Sales are final ll reissue. The area forth by our clients, including venues, teams and theatres generally prohibit.! Email address you use to access the community in order to reset your password will try to cover everything need. 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